Administrator

Recovery Focus; Barnsley; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

27 days’ annual leave, rising to 32

Pension scheme (4.5% employer)

Life assurance (3× annual salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Cycle to Work scheme

Job summary

Waythrough is seeking an Administrator for Barnsley Recovery Steps to ensure smooth day-to-day operations and deliver essential administrative support. You may also act as receptionist, greeting clients and handling inquiries with a professional, friendly approach.

Hours are 37 per week, Monday–Friday, 9am–5pm, with occasional Thursday late shifts. This permanent role supports our mental health services and data management needs across local sites.

Qualifications

• Clinical Administration experience desirable: generating and managing prescriptions, etc.
• SystmOne experience desirable but not essential
• General Administration experience in healthcare is desirable
• Excellent organisational skills to juggle multiple tasks
• Strong communication and data management abilities
• Reception experience as first point of contact

Responsibilities

• Act as first point of contact for clients and visitors and coordinate enquiries.
• Welcome and signpost service users to staff or partners.
• Provide initial contact via telephone and signposting to next steps.
• Contribute to lone working system and outreach site coordination where relevant.
• Maintain appointment systems and complete referral information.

Skills

Clinical Administration

SystmOne

General Administration

Organisational Skills

Communication

Data Management

Reception experience

Tools

Excel

Access

Theseus

Job description

Administrator – Barnsley Recovery Steps

Location: 5-6 Burleigh Court, Burleigh St, Barnsley S70 1XY (requirement to cover McLintocks Building S70 6BX when needed)

Working Hours: 37 hours per week - Monday-Friday 9am-5pm

Contract Type: Permanent

Salary: £25,877.80 to £28,454 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role:

As an Administrator at Barnsley Recovery Steps your role will be instrumental in ensuring the smooth and efficient operation of our service on a day-to-day basis. This vital position ensures the smooth flow of clinical and administrative procedures, providing vital support to help us achieve our mission. You will also, when required, be the welcoming face of our service in your role as receptionist and will be a friendly and professional first point of contact. Your regular work hours are from Monday to Friday, 9:00 AM to 5:00 PM. However, there is an occasional late shift expectation on Thursdays, typically once a month which is shared with the team. Please note that there may be instances where this requirement occurs more frequently to accommodate the needs of the service.

Key duties will include the following:

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
• Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.
• Maintain electronic and manual appointment systems and complete referral information as appropriate.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.
• Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand and be able to work within a quality assurance system on a day-to-day basis.
• Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.
• Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.

To Succeed in This Role, You’ll Need:

• Clinical Administration experience desirable: Generating and managing prescriptions, dealing with prescription queries, and preparing correspondence for GPs.
• SystmOne Experience: SystmOne experience is desirable but not essential
• General Administration Experience: Previous experience in a healthcare environment is desirable. This experience will provide you with a foundational understanding of the specific needs and challenges of our service.
• Excellent Organisational Skills: You have the ability to keep a variety of administrative tasks organised and on track. We're looking for someone who can juggle multiple responsibilities with precision.
• Strong Communication: Clear and effective communication is key in this role. Whether you're answering inquiries, coordinating meetings, or taking minutes, you should be an adept communicator.
• Data Management Proficiency: Experience with computerised recording systems, databases, and software like Excel.
• Reception experience: you will be a warm, calm, and welcoming first point of contact for all clients and visitors to Barnsley Recovery Steps.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date: 2026-09-10

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.