Specialist Intervention Coach

Recovery Focus; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Life assurance (3× annual salary)

Enhanced sick pay

Birthday leave option

Professional fee reimbursement

GP access & EAP

Cycle to Work

Job summary

Waythrough is seeking a Specialist Intervention Coach to monitor, develop and share best practices across staff teams, ensuring staff are equipped to handle broader challenging support needs.

The role requires QCF in Health and Social Care, strong mental health knowledge, and experience managing high-risk caseloads. We offer comprehensive benefits and flexible support for professional development.

Qualifications

• QCF in Health and Social Care, level 3 or equivalent, or willingness to work towards.
• Good understanding of recovery and co-production.
• Significant understanding of Mental Health Issues.
• Substantial experience of work within a Housing and Social Care background.
• Substantial Experience is dealing with 'high risk' clients and managing resources effectively.
• Experience in carrying out investigations and writing reports and recommendations.
• Substantial experience in managing caseloads.
• Good verbal and written communication skills.
• Ability to manage conflicting demands and priorities on time.
• To be flexible to work around service need.

Responsibilities

• Provide high-quality intensive support using psychotherapeutic intervention and support staff.
• Collaborate with Lancashire Care Foundation Trust and Lancashire Teaching Hospital to support throughput into the service.
• Deliver the guided intervention model and brief interventions as required.
• Maximise multi-agency approaches for complex cases.
• Make decisions on cases based on expertise, training, and experience in Crisis services.
• Provide strong leadership in formulating support plans.
• Ensure accurate data entry to MI and reporting systems.
• Support management of risk load and advise Service Manager on capacity.

Skills

Verbal and written communication

Flexible to service needs

Experience with high-risk clients

Housing and social care background

Co-production understanding

Leadership in crisis services

Education

QCF in Health & Social Care (Level 3)

Job description

Specialist Intervention Coach

Location: Blackpool Light Lounge, 259 Whitegate Drive, Blackpool, FY3 9JL

Working Hours: 37 hours per week. The service is open 10am-10pm Monday - Sunday. A typical week would look like 9:30am-5:30pm Monday - Thursday, 9:30am-5pm on a Friday. However, flexibility is required to work outside of the typical hours, due to service need.

Contract Type: Fixed Term - Maternity Cover until 01/09/2027

Salary: £25,877.80 - £34,240.03 per annum. Please note that due to this post being maternity cover, the start date is expected to be in January 2027. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it's a chance to build meaningful relationships and create lasting change.

About the role

To monitor, develop and share good practice across staff teams to ensure individuals and teams are better equipped to work with a greater range of challenging support needs.

Key duties will include:

• To provide high quality intensive support using psychotherapeutic intervention and support the staff team in delivering these.
• Work collaboratively with Lancashire Care Foundation Trust and Lancashire Teaching Hospital to support throughput into the service and achieve the required outcomes.
• Work to deliver the guided intervention model and brief interventions for Waythrough as a requirement of the service expectations.
• Seek to maximise multi agency approach for complex cases.
• Have the autonomy and ability to make decisions pertaining to cases based upon expert knowledge, training and experience in Crisis services.
• To provide strong and effective leadership in formulating support plans.
• To ensure data entry to MI & reporting systems is accurate, timely and in line with quality assurance requirements.
• To support the management of the 'risk load' within a given service/location including making recommendations to the Service Manager on whether there is capacity to manage additional risk when assessing Service Users, ensuring safe working practices are put in place to support the Service User appropriately.
• To accept regular support and supervision from line manager.
• To support and direct work of Crisis Recovery Workers, Peer Support and other Volunteers within Waythrough agreed policies and procedures.
• To monitor caseloads of staff within the team and ensure all staff receive regular caseload management in order to maximize efficient use of staff time and to ensure appropriate support is provided.

About you

• QCF in Health and Social Care, ideally level 3 or equivalent, or willingness to work towards.
• Good understanding of recovery and co-production.
• Significant understanding of Mental Health Issues.
• Substantial experience of work within a Housing and Social Care background.
• Substantial Experience is dealing with 'high risk' clients and managing resources effectively.
• Experience in carrying out investigations and writing reports and recommendations.
• Substantial experience in managing caseloads.
• Good verbal and written communication skills.
• Ability to manage conflicting demands and priorities on time.
• To be flexible to work around service need.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility: Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-04

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough.

Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.