Administrator

Recruit4staff (Wrexham) Ltd; Wrexham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

28 days annual leave

Job summary

Recruit4staff represents an established logistics business seeking a Customer Service Administrator to work in Wrexham. The role is office-based and includes handling telephone and email inquiries, resolving issues, and maintaining stock records in the Warehouse Management System.

You will support multiple departments and ensure customer satisfaction remains a priority. Salary ranges from £28,228 to £30,160 per year, with Monday to Friday hours, 8 hours per day, and a 30-minute unpaid lunch

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• A positive attitude with a willingness to learn and develop.

Responsibilities

• Provide excellent customer service by telephone and email.
• Investigate and resolve customer queries and maintain relationships.
• Liaise with drivers and warehouse colleagues; process goods and record stock in a WMS.
• Provide general administrative support and cross-department communication.

Skills

Excellent communication

Organisational skills

Positive attitude

Microsoft Excel

Tools

Microsoft Excel

Job description

Recruit4staff are representing an established logistics business in their search for a Customer Service Administrator to work in Wrexham.

• Pay: £28,228 - £30,160 per annum, depending on experience
• Hours of Work: Monday to Friday, 8 paid hours per day between 07:30 and 17:30, with a 30-minute unpaid lunch break and no regular weekend work
• Benefits: Standard pension scheme and 28 days’ annual leave, inclusive of Bank Holidays

Job Role:

As a Customer Service Administrator, you will provide excellent customer service by telephone and email, responding to enquiries promptly and professionally. The Customer Service Administrator will investigate and resolve customer queries, maintain strong customer relationships, liaise with drivers and warehouse colleagues, process goods and accurately record stock using a Warehouse Management System (WMS), and ensure accurate information is entered onto company systems. You will also provide general administrative support, communicate across departments and elevate issues appropriately. This Customer Service Administrator position is office-based and requires a collaborative approach to ensuring customer satisfaction remains a priority.

Essential Skills, Experience, or Qualifications:

• The successful Customer Service Administrator will have excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A positive attitude with a genuine willingness to learn and develop

Advantageous Skills, Experience, or Qualifications

• Previous customer service and/or administration experience would be advantageous for the Customer Service Administrator
• Confidence using Microsoft Excel and other Microsoft-based systems
• Ability to work independently and use initiative
• Comfortable working under pressure in a busy environment
• A team player willing to support different areas of the business when required
• A logical and practical approach to resolving day‑to‑day issues
• Proactive, adaptable and willing to get involved wherever needed

Similar Job Titles:

Customer Service Advisor, Customer Service Coordinator, Administrator, Warehouse Administrator, Logistics Administrator

For further information about this Customer Service Administrator opportunity and other positions. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.