Administrator

Recruit4staff LTD; Wrexham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

28 days' annual leave (incl Bank Hols)

Job summary

Recruit4staff Ltd represents an established logistics business seeking a Customer Service Administrator to be based in Wrexham. The role involves handling customer enquiries by phone and email, resolving issues promptly and maintaining strong customer relationships.

You will liaise with drivers and warehouse teams, process goods, and accurately record stock using a Warehouse Management System (WMS). The position is office-based with a collaborative team environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Positive attitude with a willingness to learn and develop.

Responsibilities

• Provide customer service by telephone and email, responding to enquiries promptly and professionally.
• Investigate and resolve customer queries and maintain strong relationships.
• Liaise with drivers and warehouse colleagues; process goods and record stock using WMS.
• Enter accurate information into company systems and provide general administrative support.
• Communicate across departments and escalate issues as needed.

Skills

Communication skills

Organisation

Positive attitude

Microsoft Excel

Independent worker

Tools

Warehouse Management System (WMS)

Job description

Recruit4staff are representing an established logistics business in their search for a Customer Service Administrator to work in Wrexham

Job Details

• Pay: £28,228 - £30,160 per annum, depending on experience
• Hours of Work: Monday to Friday, 8 paid hours per day between 07:30 and 17:30, with a 30-minute unpaid lunch break and no regular weekend work
• Duration: Permanent
• Benefits: Standard pension scheme and 28 days' annual leave, inclusive of Bank Holidays

Job Role

As a Customer Service Administrator, you will provide excellent customer service by telephone and email, responding to enquiries promptly and professionally. The Customer Service Administrator will investigate and resolve customer queries, maintain strong customer relationships, liaise with drivers and warehouse colleagues, process goods and accurately record stock using a Warehouse Management System (WMS), and ensure accurate information is entered onto company systems. You will also provide general administrative support, communicate across departments and elevate issues appropriately. This Customer Service Administrator position is office-based and requires a collaborative approach to ensuring customer satisfaction remains a priority.

Essential Skills, Experience, or Qualifications

• The successful Customer Service Administrator will have excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A positive attitude with a genuine willingness to learn and develop

Advantageous Skills, Experience, or Qualifications

• Previous customer service and/or administration experience would be advantageous for the Customer Service Administrator
• Confidence using Microsoft Excel and other Microsoft-based systems
• Ability to work independently and use initiative
• Comfortable working under pressure in a busy environment
• A team player willing to support different areas of the business when required
• A logical and practical approach to resolving day-to-day issues
• Proactive, adaptable and willing to get involved wherever needed

Commutable From

Wrexham, Holt, Chester

Similar Job Titles

Customer Service Advisor, Customer Service Coordinator, Administrator, Warehouse Administrator, Logistics Administrator