Administrator

Home Instead; West Stow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Home Instead is seeking an organised administrative assistant to provide day-to-day support across two UK offices. You will welcome visitors, answer calls professionally, manage emails, and maintain accurate records and databases to support care operations.

The role involves assisting with recruitment, onboarding, payroll, invoicing and general office tasks as part of a busy team. Part-time or full-time hours may be discussed during recruitment.

Qualifications

• Highly organised and able to manage multiple priorities.
• Confident using Microsoft Office, Google Workspace and other digital systems, with the ability to quickly learn new software.
• Experienced in working in a busy administrative or office environment.
• Accurate and detail-focused, particularly with records, payroll and invoicing.
• A confident and professional communicator, both verbally and in writing.
• Self-motivated, flexible and able to use their own initiative.
• A positive team player who is also comfortable working independently.
• Customer-focused and committed to providing an excellent service.
• Adaptable and able to respond positively when priorities change.

Responsibilities

• Providing day-to-day administrative support across both offices.
• Welcoming visitors and answering telephone calls in a warm, professional manner.
• Managing emails, correspondence and incoming and outgoing post.
• Keeping databases, records and filing systems accurate and up to date.
• Supporting the delivery of care by maintaining systems, collecting activity logs and ensuring information is recorded correctly.
• Coordinating annual leave and holidays for our office team and Care Professionals.
• Supporting the coordination of the on-call rota and handovers.
• Assisting with recruitment, onboarding and pre-employment checks.
• Helping with Care Professional engagement and retention activities, including newsletters and recognition initiatives.
• Supporting invoicing and payroll administration, including entering hours and expenses.
• Assisting with projects, IT initiatives and improvements across the business.
• Managing office supplies and ensuring the office has everything it needs.
• Providing general administrative support wherever required to help the business run effectively.

Skills

Highly organized

Confident communicator

Detail oriented

Self-motivated

Team player

Customer focused

Independent worker

Flexible

Tools

Microsoft Office

Google Workspace

Job description

Job Description

What you’ll be doing

• Providing day-to-day administrative support across both offices.
• Welcoming visitors and answering telephone calls in a warm, professional manner.
• Managing emails, correspondence and incoming and outgoing post.
• Keeping databases, records and filing systems accurate and up to date.
• Supporting the delivery of care by maintaining systems, collecting activity logs and ensuring information is recorded correctly.
• Making appropriate referrals to health professionals and other relevant services where required.
• Coordinating annual leave and holidays for our office team and Care Professionals.
• Supporting the coordination of the on-call rota and handovers.
• Assisting with recruitment, onboarding and pre-employment checks.
• Helping with Care Professional engagement and retention activities, including newsletters and recognition initiatives.
• Supporting invoicing and payroll administration, including entering hours and expenses.
• Assisting with projects, IT initiatives and improvements across the business.
• Managing office supplies and ensuring the office has everything it needs.
• Providing general administrative support wherever required to help the business run effectively.

Qualifications

About you

We’re looking for someone who is:

• Highly organised and able to manage multiple priorities.
• Confident using Microsoft Office, Google Workspace and other digital systems, with the ability to quickly learn new software.
• Experienced in working in a busy administrative or office environment.
• Accurate and detail-focused, particularly when working with records, payroll and invoicing.
• A confident and professional communicator, both verbally and in writing.
• Self-motivated, flexible and able to use their own initiative.
• A positive team player who is also comfortable working independently.
• Customer-focused and committed to providing an excellent service.
• Adaptable and able to respond positively when priorities change.

Additional Information

Why join Home Instead?

This is an opportunity to join a growing care business where your work genuinely makes a difference.

You’ll be part of a friendly and supportive team, working across two offices and gaining experience in a wide range of areas including administration, recruitment, care operations, compliance and payroll.

We’re looking for someone who wants to become an important part of the team, not simply someone who wants to fill an administrative position.

Hours & salary

£27300 per annum pro rata, based on a full-time position.

We are happy to consider full-time or part-time hours for the right person and would be happy to discuss working patterns during the recruitment process.

Important information

This role is subject to an appropriate Criminal Records check.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

We are an equal opportunities employer and welcome applications from candidates from all backgrounds.

If you are organised, approachable and looking for a varied administrative role where you can make a real difference, we would love to hear from you.