Administrator

The Methodist Church in Britain; Cambridgeshire and Peterborough, Peterborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Training and development opportunities

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an Administrator to support the Nutrition & Dietetic Specialist Service. The role involves liaising with referrers, booking clinics, handling calls, updating records and assisting with minutes and travel across the county.

Applicants should have GCSE/NVQ II Administration and strong English skills, with experience in busy offices and ability to manage workload within a multidisciplinary team. Travel may be required.

Qualifications

• Educated to GCE/GCSE standard.
• RSA Stage II or NVQ Level 2 in Administration, or equivalent.
• Good command of written English.

Responsibilities

• Provide administrative support to the Nutrition & Dietetic Specialist Service, liaising with external referrers, Trust staff and Admin Hub colleagues.
• Receive and pass on referrals for all divisions, register them, and maintain clinic administration including bookings and cancellations.
• Act as first point of contact for referrers, answering all calls within the set timeframe, taking accurate messages and handling difficult callers.
• Word process correspondence, reports and summaries, and provide operational support for clinical letters.
• Input and update service user information and team activity on computerised systems, creating notes and keeping electronic records current.
• Travel independently around the county to meet strict time deadlines.
• Book interpreters for service users.
• Book rooms for team meetings, and take, transcribe and distribute minutes.
• Handle information in line with Trust information governance and information security policies.
• Train new staff as directed by the line manager.
• Cover colleagues in their absence and assist with their workloads, which may mean travelling to another location.
• Maintain stationery and stock levels.

Skills

Customer care

Typing 50 wpm

MS Office

Organisational skills

Telephone etiquette

Adapt communication

Education

GCSE standard

RSA Stage II / NVQ II in Administration

Good written English

Tools

MS Office

SystmOne

Job description

This Administrator post supports the Nutrition and Dietetic Specialist Service within the Older People's and Adult Community service of Cambridgeshire and Peterborough NHS Foundation Trust. The work centres on referrals, correspondence and records, and on answering the phone for external referrers and clinicians. Independent travel around the county to meet tight deadlines, and possible shift work tied to 08:00 to 17:00 opening hours, set it apart. Applicants need Level 2 administration or equivalent and 50 words per minute typing, and visa sponsorship is not offered.

What the job involves

• Provide administrative support to the Nutrition & Dietetic Specialist Service, liaising with external referrers, Trust staff and Admin Hub colleagues
• Receive and pass on referrals for all divisions, register them, and maintain clinic administration including bookings and cancellations
• Act as first point of contact for referrers, answering all calls within the set timeframe, taking accurate messages and handling difficult callers
• Word process correspondence, reports and summaries, and provide operational support for clinical letters
• Input and update service user information and team activity on computerised systems, creating notes and keeping electronic records current
• Travel independently around the county to meet strict time deadlines
• Book interpreters for service users
• Book rooms for team meetings, and take, transcribe and distribute minutes
• Handle information in line with Trust information governance and information security policies
• Train new staff as directed by the line manager
• Cover colleagues in their absence and assist with their workloads, which may mean travelling to another location
• Maintain stationery and stock levels

Qualifications

• Educated to GCE/GCSE standard
• RSA Stage II or NVQ Level 2 in Administration, or equivalent
• Good command of written English

Experience

• Experience of working in a busy and demanding office or customer-facing environment
• Experience of planning and organising own workload and that of staff within own span of control
• Experience of supporting a multi-disciplinary team

Skills & knowledge

• Excellent customer care skills
• Typing speed of 50 words per minute using a word processor
• Good IT skills, including MS Office
• Good organisational skills
• Excellent telephone manner
• Ability to adapt communication style and deal effectively with people

Other

• Understanding of confidentiality and the importance of keeping patient information confidential

Nice to have

• Ability to travel independently across Cambridgeshire and Peterborough to meet strict deadlines
• Knowledge of medical terminology
• Knowledge of the Data Protection Act
• Knowledge of SystmOne
• Previous experience of working in an NHS office environment
• Previous experience of working in a call handling environment

What’s offered

• Training and development opportunities for admin staff