Clinical Administrator supporting the Universal services teams at Midlands Partnership NHS Foundation Trust, with reception cover when needed. The work centres on confidential admin for the teams: minutes, meetings, data collation, clinic set-up and infection control, plus height and weight measurements for patient records. It suits someone comfortable handling sensitive, challenging situations and working largely on their own initiative with computer-based word processing and database work. Visa sponsorship is not available for this post.
What the job involves
- Provide confidential administrative support including minute taking, organising meetings, and collating and maintaining data
- Maintain an office support system, including filing, photocopying, scanning and reception duties for the team
- Provide clinic support through clinic set-up and ensure infection control measures are completed throughout clinics
- Undertake height and weight measurements and record them in patient records
- Collate and analyse data relevant to the service
- Support clinicians with completing demographic information on forms
- Maintain electronic diaries for clinical and non-clinical activities, including arranging appointments and clinics
- Keep patient personal details constantly updated and accurate
- Identify and minimise risks within the organisational risk framework and report risk
- Ensure service user experience is central to clinical and service development, gaining corporate team support as required
- Ensure own actions support equality, diversity and the rights of patients, the public and colleagues
- Undertake surveys and/or audits relevant to own role, including the staff survey
What’s required
Qualifications
- Good general education including GCSE English or equivalent
- NVQ Level 3, RSA 3 or equivalent administrative experience
- Safeguarding Children and Young People Level 3, or willingness to undertake it
Experience
- Relevant administrative experience
Skills & knowledge
- Excellent interpersonal and communication skills
- Handling highly sensitive and challenging situations
- Prioritising work and meeting deadlines
- Working on own initiative and willingly helping others
- Using a computer for word processing and database management
Checks & eligibility
- Right to work in the UK without visa sponsorship
Nice to have
- Evidence of further development or learning
- Customer care training
- Data protection and information governance training
- Willingness to undertake further training and identify own development and training needs
What’s offered
- Career development for clinical and non-clinical roles
- Ongoing training and support