D2A & IRCH Administrator

The Methodist Church in Britain; Uxbridge; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

High cost area supplement included in

Résumé du poste

Central and North West London NHS Foundation Trust is seeking an administrative professional to support the Discharge to Assess (D2A) service and the Integrated Response Care Hub (IRCH). You will process referrals, maintain records, coordinate appointments and assist multidisciplinary discussions, helping to ensure timely discharge and smooth patient flow.

Applicants should have GCSEs in Maths and English and experience in an administrative role, with strong IT skills and a focus on

Qualifications

• GCSE Maths and English at grade A*-C or equivalent.
• Experience in administrative support and data handling.
• Understanding of data protection and confidentiality.

Responsabilités

• Receive, process and monitor referrals, ensuring information is complete.
• Maintain patient records, caseloads and service databases.
• Support patient flow by liaising with clinicians and services.
• Coordinate appointments, meetings and daily service activity.
• Assist clinical teams with administrative tasks for discharge planning.
• Identify missing information and follow up delays to improve flow.
• Prepare reports and support audits and governance checks.
• Maintain confidentiality and follow information governance policies.
• Manage calls, emails and document preparation; organise meetings.

Connaissances

MS Word

Outlook

MS Teams

Excel

Communication

Data entry

Attention to detail

Formation

GCSE Maths & English (A*-C)

Outils

SystmOne

Description du poste

This administrative post supports the Discharge to Assess (D2A) service and the Integrated Response Care Hub (IRCH) at Central and North West London NHS Foundation Trust. The work centres on processing and tracking referrals, keeping caseloads, activity trackers and records current, and coordinating appointments and multidisciplinary discussions. It spans hospital and community settings, linking clinicians with hospital teams and partner organisations to support timely discharge and prevent avoidable admissions. Skilled Worker sponsorship is not available except under a transitional exemption, so applicants need proof of right to work.

What the job involves

• Receive, process and monitor referrals, checking information is accurate and complete
• Maintain patient records, caseloads, activity trackers and service databases
• Support patient flow by liaising with clinicians, hospital teams, community services and partner organisations
• Coordinate appointments, meetings, multidisciplinary discussions and daily service activity
• Support clinical teams with administrative tasks to enable timely assessment, intervention and discharge planning
• Identify and elevate missing information, delays, capacity concerns and barriers to patient flow, and follow up outstanding information
• Prepare reports, collect activity data and support audits, governance and performance monitoring
• Maintain confidentiality and comply with Trust policies, information governance and data protection law
• Manage telephone calls, emails, correspondence and document preparation
• Organise meetings and maintain records and action logs
• Allocate administrative tasks for clinicians and service leads in line with agreed procedures and service capacity
• Act as a key administrative contact for internal teams, hospital colleagues, community services and partners

Qualifications

• GCSE grade A* to C or equivalent in Maths and English

Experience

• Experience of working in an administrative capacity
• Understanding of equal opportunities and diversity
• Understanding of data protection and confidentiality

Skills & knowledge

• Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
• Accurate data entry, typing and attention to detail
• Excellent written and verbal communication
• Demonstrable knowledge of using different systems and databases
• Excellent time management, working under pressure, meeting deadlines and prioritising workload

Checks & eligibility

• Right to work in the UK, or eligibility under the transitional Skilled Worker provision

Other

• Able to work unsupervised
• Able to work as part of a team and be a good team player
• Able to deal with difficult or emotional callers
• Self-motivated
• Capacity to manage a demanding workload
• Good interpersonal skills

Nice to have

• Experience of working in a customer care setting
• Experience of working in a corporate or call centre environment
• Experience of working in a healthcare setting
• Knowledge of patient appointment or database systems, such as SystmOne

What’s offered

• High cost area supplement included in the pay