Administrator

Sue Ryder; Wallingford; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

27 days holiday

Enhanced maternity/paternity pay

Enhanced sick pay

Electric Vehicle Scheme

Healthcare Cash plan

Death in Service benefit

Staff discount 10%

Structured induction programme

Job summary

Sue Ryder is seeking a Senior Administrator to support our end-of-life care services. The role involves handling general administration, data entry, payroll support, and coordinating meetings while maintaining confidential information and efficient office systems.

You will work within a supportive team that values development and employee benefits. The applicant should have IT and data reporting abilities, strong organisational skills, and experience supporting colleagues across departments.

Qualifications

• Experience providing administrative support in a professional setting.
• NVQ Level 3 (or equivalent qualification/experience).
• Educated to GCSE standard (Maths and English).
• IT and Systems skills.

Responsibilities

• Provide general administrative duties and handle telephone enquiries, including complex situations.
• Input data onto current IT systems and produce reports; use spreadsheets for service activity reporting.
• Provide information to other departments to support processes including payroll.
• Maintain safe, secure and efficient office systems; handle confidential data.
• Coordinate and attend meetings; take minutes and prepare necessary background papers in advance.
• Support staff with documentation and paperwork; contribute to a positive, efficient team environment.
• Demonstrate strong IT and financial administration skills and excellent communication.

Skills

IT skills

Data entry

Communication skills

Organisational skills

Payroll support

Education

NVQ Level 3

GCSE Maths & English

Tools

Clinical software packages

Job description

Our work matters because life matters, until the very end. For over 70 years, our specialist team has been working towards giving everyone the palliative and end-of-life care they deserve. And we're looking for Senior Administrator to help us get there. You'll be responsible for…

• General administrative duties and dealing with telephone enquiries, which may entail dealing with complex situations
• Inputting of data onto current IT systems and collecting data to produce reports as required. Working efficiently at an advanced level with spreadsheets to provide accurate reports of service activity. Producing documentation using word processing and other software including clinical software packages
• Responsible for providing information to other departments to support their processes including payroll
• Maintaining safe, secure and efficient office systems management and filing and to ensure safe handling of confidential data
• Coordination and attendance of meetings, minute taking and follow up if and when required. Ensuring that all relevant paperwork and background papers are prepared and available in advance, The work we do matters, and so do the people who make it possible. Alongside the satisfaction of making a real difference to people facing death and grief, you'll benefit from a supportive culture, opportunities to develop, and a range of employee benefits that recognise the valuable contribution you make.
• Experience administrator with a natural talent for organisation and a genuine passion for supporting people.
• Confident managing time-sensitive workloads, coordinating rotas, and keeping operations running seamlessly, supporting different colleagues and teams along the way.
• Strong IT and financial administration skills,
• Excellent communication, with a discreet, supportive approach.
• Ability to lead by example and contribute to a positive, efficient team environment.

Minimum Essential criteria:

• Experience providing administrative support in a professional setting
• NVQ Level 3 (or equivalent qualification/experience)
• Educated to GCSE standard (Maths and English)
• IT and Systems skills

Desirable criteria:

• Healthcare/Clinical Administration experience
• Experience supporting or guiding colleagues
• Experience with financial administration
• Experience of meeting/administrative coordination
• Experience with recruitment and onboarding processes
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.