Administrator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Administrator to join our busy on-site administration team. The role supports patients and clinical staff, delivering reliable customer service and accurate administrative support across departments.

We offer comprehensive training, opportunities for flexible working where possible, and a commitment to an inclusive, patient-centred service. If you are looking to start or develop a career in the NHS, this permanent/ fixed-term

Qualifications

• Good literacy and numeracy at GCSE level 4-9 or equivalent.
• NVQ Level 2 diploma or equivalent experience.
• Experience in a customer-led environment.

Responsibilities

• Provide excellent customer service to patients and external agencies.
• Maintain a consistent and accurate administrative service.
• Build relationships with internal and external stakeholders.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

GCSE pass level 4-9 or equivalent

NVQ 2 diploma or equivalent experience

Tools

Microsoft Office

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Administrator

Contract Type: Permanent/Fixed Term

Please see below for detailed job description of the role.

Main duties of the job

This is an exciting opportunity to join our team. Looking to start your career in the NHS? We are recruiting for full-time and part time across a variety of entry-level positions within our Trust.

Our hospitals rely on a dedicated team of administrators, and these roles are key to keeping our services running smoothly. You will play an important part in supporting both patients and clinical teams, helping to ensure a positive and seamless patient experience.

Wherever you join us, our values of Patients First, Working Together and Always Improving will guide everything you do. While we are a large university hospital, we pride ourselves on our commitment to continuous improvement and the genuine compassion we show to every patient.

We offer a wide range of career pathways within administration, making this an excellent opportunity to build your experience within the NHS. You will benefit from comprehensive training and development, giving you the support and skills needed to grow and progress in your career.

Secondment opportunities will also be considered for internal applicants who are looking to broaden their experience across different roles or areas of the hospital.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for undertaking a variety of administrative duties within a role aligned to their skills and experience. Placements may be available across University Hospital Southampton, Princess Anne Hospital or Royal South Hants Hospital. The responsibilities of these roles include, but are not limited to, the following:

• Outpatient Administrator Centre: The Outpatient Administrator Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services and excellent customer service to patients.
• Receptionist: You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.
• Ward Administrator: You will be working on a ward(s) providing administrative support such as managing patient notes, relieving clinical staff of general administrative duties, answering the phone and meeting and greeting patients and relatives.
• Booking Administrator: the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.
• Emergency Care Administrator: within the Emergency Care Unit here at University Hospital Southampton. The department is in operation 24/7 - 365 days and the role entails working days, evenings, weekends, nights and bank holidays all allocated on a pro rata basis.

What You’ll Do

• To provide an excellent customer service to patients, relatives/carers and to external agencies
• Ensure a consistent and effective administrative service is maintained at all times
• Build relationships with stakeholders externally and internally

What We’re Looking For

• Have experience of working in a customer services environment
• Have a friendly and approachable manner
• Be polite, sympathetic and diplomatic and have a can-do attitude
• Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
• Provide comprehensive administration services and have high standards of accuracy and attention to detail
• High standards of accuracy with attention to detail
• Ability to communicate over the telephone and in person
• Competent IT skills, including a working knowledge of Microsoft Office packages
• The ability to work independently but also be a good team player

The hospital offers a 24 hour service, however for these roles you could be scheduled onto shifts between the hours of 7am and 10pm Monday to Sunday so will require good flexibility around your working hours.

If you are looking for part time employment, please note we would need you to work a minimum of 15 hours per week.

There are roles across the Trust, including in care groups such as Women and Newborn, Neurosciences and more. Please indicate in your application if there is an area that you would be particularly interested in.

Person specification

Qualifications, Knowledge & Experience

Essential criteria

• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts

Trust Values

Essential criteria

• Patients First
• Working Together
• Working Together