Administration Team Leader

University Hospital Southampton NHS Foundation Trust; Southampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

35 days holiday pro rata

Generous pension

NHS discounts

Job summary

University Hospital Southampton NHS Foundation Trust invites applications for a Team Leader in the Clinic Support Team, based in the Outpatient Administration Centre at Southampton General Hospital. You will oversee our reception desks and allocate daily tasks to Administrators to support timely patient flow.

We are seeking a proactive, dynamic leader who can work to tight deadlines, manage recruitment, training and performance, and ensure a high-quality, patient‑focused service while meeting

Qualifications

• Lead and manage a team of administrators, including recruitment, performance management, attendance, training and annual appraisals.
• Oversee and coordinate all administrative operations, including duty rosters, patient-pathway processes, workload allocation, data accuracy and SOP compliance.
• Ensure high-quality, patient-focused service delivery, including meeting national targets and resolving enquiries.

Responsibilities

• Lead and manage a team of administrators, including recruitment, performance management, attendance, training, and annual appraisals.
• Oversee and coordinate all administrative operations, including duty rosters, patient-pathway processes, workload allocation, data accuracy, and compliance with policies and SOPs.
• Ensure high-quality, patient-focused service delivery, including meeting national targets, resolving enquiries, managing confidential information, and escalating delays or issues impacting patient care.
• Maintain governance, reporting, and communication standards, including preparing documentation, taking minutes, analysing data, producing reports, and liaising with managers over complaints or service issues.
• Manage resources and departmental support functions, such as authorising timesheets and orders and ensuring staff uphold customer service expectations.

Skills

Team Leadership

Recruitment

Performance Management

Training

Data Accuracy

Policy Compliance

Job description

This is an exciting opportunity to join our team as a Team Leader within our Clinic Support Team based in the Outpatient Administration Centre.

The role will require you to be responsible for overseeing our reception desks at Southampton General Hospital and assigning daily tasks to your team of Administrators and working towards deadline for patients to be seen.

We are looking for a pro‑active, dynamic individual to work in this fast paced environment, who is able to be reactive to urgent requests from our stakeholders and work to extremely tight deadlines.

Someone who is highly innovative and self‑motivated individual who will deliver a first class service to all of our patients.

Your duties will include;

• Lead and manage a team of administrators, including recruitment, performance management, attendance, training, and annual appraisals.
• Oversee and coordinate all administrative operations, including duty rosters, patient‑pathway processes, workload allocation, data accuracy, and compliance with policies and SOPs.
• Ensure high-quality, patient‑focused service delivery, including meeting national targets, resolving enquiries, managing confidential information, and escalating delays or issues impacting patient care.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI‑generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

The successful candidate will be responsible for

• leading and managing a team of administrators, including recruitment, performance management, attendance, training, and annual appraisals.
• Oversee and coordinate all administrative operations, including duty rosters, patient‑pathway processes, workload allocation, data accuracy, and compliance with policies and SOPs.
• Ensure high-quality, patient‑focused service delivery, including meeting national targets, resolving enquiries, managing confidential information, and escalating delays or issues impacting patient care.
• Maintain governance, reporting, and communication standards, including preparing documentation, taking minutes, analysing data, producing reports, and liaising with managers over complaints or service issues.
• Manage resources and departmental support functions, such as authorising timesheets and orders and ensuring staff uphold customer service expectations.

We are looking for a pro‑active, dynamic individual to work in this fast paced environment, who is able to be reactive to urgent requests from our stakeholders and work to extremely tight deadlines.

Someone who is highly innovative and self‑motivated individual who will deliver a first class service to all of our patients.

Maintain governance, reporting, and communication standards, including preparing documentation, taking minutes, analysing data, producing reports, and liaising with managers over complaints or service issues.

Manage resources and departmental support functions, such as authorising timesheets and orders and ensuring staff uphold customer service expectations.