Administrator

Kent and Medway Mental Health NHS Trust; Brompton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is seeking an organised Administrator to support our service and help ensure patients have a smooth, positive experience.

You’ll coordinate clinics, book appointments, process referrals, maintain confidential records, manage inboxes and respond to queries, serving as a first point of contact for complex admin questions. The role also involves supporting Band 2 admin staff, attending meetings and contributing to patient pathways.

Responsibilities

• Coordinate clinics, book appointments and produce letters
• Process referrals and maintain accurate, confidential records
• Manage generic inboxes and respond to internal/external queries
• Act as first point of contact for complex admin questions
• Escalate issues to keep the service running smoothly
• Attend meetings and record clear action notes
• Work on a varied daily rota
• Support Band 2 admin staff in regards to patient queries and general support
• Deliver admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects
• Support coordination of caseload activity across teams, ensuring timely processing and follow-up
• Coordinate administrative processes relating to referrals, appointments and patient pathways
• Escalating any administrative issues

Tools

RiO

Job description

Are you an organised multitasker who thrives in a busy environment? We're looking for an Administrator to support our service and help ensure patients have a smooth, positive experience.

Why you'll love this role

• Varied workload -- no two days the same
• Friendly, supportive team
• Key role in improving patient experience
• Opportunities to grow responsibilities
• Good balance of autonomy and teamwork

What you’ll do

• Coordinate clinics, book appointments and produce letters
• Process referrals and maintain accurate, confidential records
• Manage generic inboxes and respond to internal/external queries
• Act as first point of contact for complex admin questions
• Escalate issues to keep the service running smoothly
• Use RiO to transfer patients and manage caseloads
• Attend meetings and record clear action notes
• Work on a varied daily rota
• Support & Leadership Provide daily support and supervision to Band 2 admin staff
• Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects
• Support the coordination of caseload activity across teams, ensuring timely processing and follow-up
• Coordinate administrative processes relating to referrals, appointments and patient pathways
• Escalating any administrative issues
• Supporting Band 2 administrative staff in regards to patient queries and general support.
• Please refer to the attached job description for the full details on the responsibilities and person specification.