Administrator

Early Years Alliance; Luton; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Annual leave (25 days + bank holidays)

Pension scheme (employer/employee)

Birthday leave

Training & development

Employee Assistance Programme

Mental health support

Job summary

Early Years Alliance in Luton is seeking a highly organised Administrator to support the Flying Start team in a busy public-facing office. This 16-hour per week role (Mon–Wed) is offered for 39 weeks per year during term-time, based at the Luton Family Hub.

The role requires GCSE Maths and English, strong IT skills with Office 365 (Teams/Zoom, Word, Excel), and excellent communication. You will assist with data input, payments and learning & development tasks.

Qualifications

• Experience in a busy public-facing office environment.
• Excellent interpersonal and communication skills.
• Strong IT skills with Office 365 (Teams/Zoom, Word, Excel).
• Ability to manage a diary and meet deadlines.

Responsibilities

• Provide administrative support to Flying Start/Luton Family Hub offices and services.
• Handle first contact: reception, phone calls, bookings, and data entry.
• Support the Learning and Development admin tasks as required.
• Process payments for sessions and vitamins and maintain records.

Skills

Interpersonal skills

IT skills

Organisational skills

Communication

Education

GCSE Maths & English

Tools

Office 365

Teams

Zoom

Word

Excel

Job description

About The Role

We are looking for a highly organised Administrator, who is used to working in a busy public facing office and has good attention to detail, to join the Flying Start team in Luton.

The hours per week:16 (Expected days of work are Monday to Wednesday)

The weeks per year:39 (Term Time)

The Location: Luton

Benefits:

• 25 days annual leave plus 8 bank holidays, pro rata for part-time employees
• Additional annual leave for long service
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• A dedicated mental health First Aider to support your mental well being

As an Administrator, your main duties will be:

• Provide administrative functions to support Flying Start/ Luton Family Hub offices and services.
• Provide the first contact for Flying Start for reception, answering the telephone, booking families into services, uploading information onto the database, dealing with queries, signing families into sessions and selling of Healthy Start vitamins.
• Provide administrative support to the Flying Start Learning and Development function and other office functions as part of wider project support.
• Provide a welcoming and inclusive environment to families accessing any sites for Family Hubs, including taking session/Healthy Start payments from parents.
• Provide high-quality telephone calls and emails to and from Flying Start/Family Hub service users and partner agencies, being mindful of Data Protection requirements.
• Maintain high-quality systems which meet the identified needs, including sending joining instructions and reminders to parents.
• Provide accurate information/data input into the programme database, booking spreadsheets and IT systems.
• Support the administration tasks for the Learning and Development function of Flying Start as required working closely with the Parenting & Training Support Officer.

Essential criteria we are looking for in the successful Administrator:

• GCSE Maths and English at Grade C or equivalent.
• Demonstrable experience of working in a busy public facing office environment with competing priorities.
• Excellent interpersonal and communication skills with the ability to engage and build professional relationships with people from a wide range of backgrounds and levels, adopting appropriate methods of communication.
• The ability to communicate effectively in writing, including producing reports.
• Able to demonstrate excellent IT skills, including the ability to use Office 365 including Teams / Zoom, Word, Excel etc.
• Ability to use social media as a communication platform with service users and experience of being compliant with policies and procedures for safe use of social media
• Demonstrable organisational skills with the ability to prioritise the workload and manage a diary in order to meet deadlines and targets.

Closing date: 10th September 2026

Interview date: 22nd September 2026

Please note our virtual interviews take place via Microsoft Teams, you may need to download this prior to your interview.

About The Service

The Alliance is committed to safeguarding and promoting the welfare of children and young people. It is a requirement of all staff that they share this commitment and follow the prescribed policy and procedures to continuously promote a culture of safeguarding across the whole organisation.

The charity is committed to safeguarding and promoting the welfare of children and equal opportunities in employment.