Admin Officer

Nolimitshelp; Southampton; On-site; GBP 23,352 - 28,542; Full time

Benefits offered by this job

36 days annual leave

Wellbeing days

Pension scheme

Life assurance

Hybrid working

Induction and training

Job summary

No Limits is a leading youth services charity based in Southampton. We are seeking an administrator to join our Central Admin Team at Head Office. The role requires handling confidential information, handling phone/email enquiries, data entry, and supporting the Therapeutic Services Team with waiting lists and allocations.

Some evening work may be required to provide building cover for counsellors. You will be part of a supportive team, with a strong emphasis on safeguarding, DEI, and providing

Qualifications

• Experience of working within an administration role in a busy office environment.
• Experience dealing with a diverse range of people face to face, by phone and electronically.
• Experience working in a confidential environment.
• Competency in using IT systems, including Microsoft Office and Databases.

Responsibilities

• To be fully competent in all aspects of Microsoft Office.
• Managing telephone correspondence and communications.
• Greeting and welcoming visitors into the buildings.
• Data inputting.
• Coordinate and record attendance of lone worker visits.
• Ensure compliance with Data Protection requirements.
• Quality check referrals from counselling service and SPA.
• Admin triaging of referrals.
• Provide administration referral processing support.
• Deal with incoming and external post.
• Assist with sending out and receiving sensitive referral information.
• Action shared enquiry mailboxes and direct emails.
• Manage room bookings for internal staff members.
• Stationery and cleaning materials monitoring and ordering.
• Assist support to central support team.
• Assemble young people case folders and photocopying.

Skills

Communication skills

Confidential handling

Time management

Tools

Microsoft Office

Databases

Job description

Role Terms

• Salary: Starting Salary of £25,947.47
• Hours: Weekly hours of 37 – Monday to Thursday 9-5pm, Friday 9.00am to 4.30pm.
• Role type: Permanent
• Place of work: 35 The Avenue, Southampton, SO17 1XN
• Role Screening: Basic DBS
• Essential Driver: No
• Closing Date: 9am, Monday, 7th of September 2026
• Interview Date: W/C Monday, 14th of September 2026

Are you passionate about helping to make a difference to children and young people? We're lookingforanAdministratorto help support our Team

Our Charity

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

At No Limits, it is important our staff and volunteers reflect, represent, and have experience of the challenges faced by the children and young people we support. We are proud of and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.

With this in mind, we are committed to diversity, equity and inclusion (DEI) in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do. You can learn more about our DEI approach here.

When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, whether through work (in the same or a different sector), volunteering, or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled, and neurodiverse individuals.

Your Role

We are looking for an administrator to join our Central Admin Team based at our Head Office. Our ideal candidate will need to have experience of working with confidential and sensitive information and being confident talking to young people, parents and professional on the phone or in writing.

The role will take a lead answering the phones, actioning email enquiries, stationery orders and data entry, data entry experience is essential to the position. You will be expected to provide some elements of support to our No Limits Therapeutic Services Team, this will involve case management of waiting lists and allocations for our older Southampton counselling service. Therefore, there could be times that you are expected to work one evening up to 8.15pm per week providing building cover for our volunteer counsellors.

There will be times when the role can be busy and challenging but also highly rewarding working within a supportive team, however being able to stay calm when under pressure and being able to prioritise your workload will be essential.

Your key responsibilities will include:

• To be fully competent in all aspects of Microsoft Office
• Managing telephone correspondence and communications
• Greeting and welcoming visitors into the buildings.
• Data inputting
• To coordinate and record attendance of lone worker visits.
• To ensure youcomply withData Protection requirements
• To quality check referrals coming in from the counselling service and SPA (Single Point of Access)
• Basic admin triaging of referrals
• Providing administration referral processing support
• Dealing with incoming and external post
• To assist with sending out and receiving sensitive referral information
• To action promptly the various shared enquiry mailboxes, to monitor and direct emails accordingly or action.
• Manage room bookings for internal staff members.
• Stationery and cleaning materials monitoring and ordering
• To assist support to our central support team.
• Making up young people case folders and photocopying.

Please see the job description for further details about the responsibilities of the role.

We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.

You’ll have the essentials of:

• Experience of working within an administration role in a busy office environment.
• Experience of dealing with a diverse range of people face to face, by phone and electronically.
• Experience of working in a confidential environment.
• Competency in using IT systems, including Microsoft Office and Databases.
• Able to work unsupervised and be flexible and adaptable to meet changing demands.
• Demonstrate effective organisational skills with an ability to prioritise workload and have a methodical and efficient approach.
• Able to work whilst under pressure, meeting deadlines and maintain accuracy, despite frequent interruptions.
• Participate actively in training and development activities to ensure own knowledge and skills are up to date.
• Demonstrate the ability to work as part of a team communicating effectively.
• An understanding of any commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

You may also have:

• Knowledge of GDPR legislation.
• Ability to maintain a wide range of appointment calendars.
• Ability to identify workflow problems and suggest recommendations.
• Enthusiastic, with good timemanagement.

Please let us know if we can support you with any reasonable adjustments at any point prior to, during or after the selection process, such as access arrangements, flexible working, or a suitable place to pray.

Our Benefits

• 36 days annual leave (including public holidays)
• Two additional wellbeing days per year – Supporting you to take additional time off for your wellbeing or development.
• Pension scheme – Supporting your future by matching your additional pension contributions up to 2%.
• Life assurance scheme – Giving you peace of mind with 2x annual salary cover for pension members.
• Hybrid and flexible working – Giving the flexibility to work in the best way for your role.
• Comprehensive induction and training offer – Including our online learning management system with hundreds of opportunities to support your development.
• Employee Assistance Programme – Providing you with counselling, financial, personal support and health and wellbeing services.

Find out more about our benefits here