Administrator

Feedwater; England; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading chemical manufacturer in the UK is seeking a full-time Administrator for a fixed-term contract. The position encompasses clerical duties such as answering calls, entering sales orders, and updating records. A supportive environment with opportunities for training and flexible hybrid working arrangements are offered. Candidates should demonstrate strong attention to detail and effective communication skills. The role is based in Moreton, Wirral with a commitment to inclusivity and teamwork.

Benefits

25 days holiday plus Bank Holidays

Company Sick Pay

Employee Benefits Scheme

Training and skills development

Free onsite parking

Qualifications

• Strong attention to detail and data accuracy.
• Excellent verbal and written communication skills.
• Good organisational and time management skills.
• Effective problem-solving abilities.
• High-quality customer service skills.
• Ability to multitask and work as part of a team.

Responsibilities

• Organising documents and general office tasks.
• Handling phone calls and directing enquiries.
• Entering sales orders and issuing invoices.
• Maintaining accurate customer records.

Skills

Attention to detail

Communication

Organisational skills

Time management

Problem-solving

Customer service

Confidentiality

Multitasking

Tools

Sage

Dynamics 365

Job description

About Us

Feedwater Limited is a privately owned chemical manufacturer specialising in water treatment. Based in Wirral UK we serve clients nationwide and have a global presence. We value inclusivity, customer focus and collaboration aiming to enhance safety, compliance and efficiency for organisations relying on water.

Administrator Position

We are hiring a full‑time Administrator (37.5 hours / week) on a 12 month fixed‑term contract for our Moreton Wirral Head Office. The role covers clerical duties across two departments, answering phones, processing orders and working on customer portals. Some flexible hybrid working is available subject to office needs.

Key Responsibilities

• Organising documents and general office tasks
• Handling phone calls and directing enquiries
• Entering sales orders
• Issuing invoices
• Maintaining accurate customer records
• Providing cover for Sales / Administration teams
• Updating customer portals
• Processing card payments

Organising & Planning

• Plan and maintain the scheduling plan spreadsheet for your assigned region
• Control the allocation of scheduled work on a regular basis, planning as far ahead as possible (currently six months) to support Management with resource and personnel planning.

Work Coordination

• Respond to call‑out requests, assess priorities and arrange visits accordingly.
• Organise installation and scheduled water hygiene works liaising with equipment production, chemical production, SSD and sales/account managers regarding availability and delivery.
• Ensure correct RAMS are sent to the site contact in advance.

Documentation & Reporting

• Check and generate monthly job sheets for scheduled work before issuing to engineers.
• Sign off completed jobs and update Lotus Notes with information for C4 / C5 works.
• Send all reports to customers.

Skills and Experience

• Strong attention to detail and data accuracy
• Excellent verbal and written communication
• Good organisational and time management skills
• Effective problem‑solving abilities
• High‑quality customer service skills
• Confidentiality with sensitive information
• Ability to multitask and work as part of a team
• Basic understanding of financial processes

Desirable

Experience with Sage or Dynamics 365; prior office experience in a small‑to‑medium business.

What We Offer

• 25 days holiday plus Bank Holidays
• Company Sick Pay
• Real Living Wage employer
• Employee Benefits Scheme
• Access to online GP physiotherapy and counselling
• Training and skills development opportunities
• Supportive family‑feel company culture
• Free onsite parking with EV charging

Equal Opportunities & Application

We welcome applications from all qualified candidates regardless of background and provide reasonable adjustments throughout recruitment. For assistance contact [contact info]. This vacancy may close early if sufficient applications are received.

Employment type: Full‑time