Administrator

Service Care Solutions; Eastleigh; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading administrative support service provider in Eastleigh is seeking an Administrator to enhance gas servicing and repairs during a busy period. This office-based position focuses on confirming appointments and managing resident inquiries through effective communication. Ideal candidates will bring strong administrative backgrounds, customer service skills, and IT proficiency, thriving in high-demand work environments. This temporary role features a flexible work-from-home policy after a six-week review period.

Qualifications

• Experience in repairs, maintenance, planning, or housing preferred.
• Ability to handle a high volume of calls professionally.
• Quick learner of new systems and accuracy in records maintenance.

Responsibilities

• Confirm attendance for gas service appointments through outbound calls.
• Handle inbound calls to book and rearrange appointments.
• Update systems accurately after resident contact.
• Provide administrative support to the M&E team.
• Collaborate with internal teams for operational efficiency.

Skills

Strong administrative experience

Professional telephone manner

Customer service skills

IT literate

Organizational skills

Ability to manage repetitive tasks

Job description

Job Title: Administrator
Location: Havant, PO9 (Office-based Monday–Friday (WFH flexibility to be reviewed after 6 weeks))
Contract: Temporary
Hours: 35 hours per week
Start Date: ASAP

About the Role

As part of our client’s M&E Recovery Plan, we are recruiting an Administrator to support gas servicing and repairs activity during a period of high demand. This is a predominantly telephone‑based role, requiring confidence, professionalism, and resilience when speaking with residents. The primary objective is to reduce no‑access visits, improve appointment attendance and support the productivity of our operatives by proactively confirming appointments and managing resident enquiries.

Responsibilities

• Make outbound calls to residents 24 hours prior to gas service appointments to confirm attendance.
• Take inbound calls on the gas servicing line to: book new appointments, re‑arrange existing appointments, respond to resident queries related to gas servicing.
• Update systems accurately following resident contact.
• Provide ad‑hoc administrative support to the M&E team as required.
• Work collaboratively with internal teams to support service delivery and operational efficiency.

Key Requirements

• Strong administrative experience, ideally within repairs, maintenance, planning or housing.
• Confident and professional telephone manner with the ability to handle a high volume of calls.
• Strong customer service skills, particularly when dealing with residents.
• IT literate, with the ability to learn systems quickly and maintain accurate records.
• Well organised, reliable, and able to manage repetitive tasks with consistency.
• Comfortable working in a busy, demand‑driven environment.

Contact

If you are interested in this position and meet the criteria, please send your CV. For further information, call Lewis at Service Care Solutions on (phone number removed) or email (url removed).