Front of House/ Administrator

Specsavers; Lichfield; On-site; GBP 21,491,000 - 34,116,000; Full time

Benefits offered by this job

Pension scheme

ACS course opportunity

Job summary

Specsavers Lichfield is seeking a Front of House/Administrator to handle a wide range of admin and hearcare tasks. You will triage patients, answer calls, book appointments, update records, and support both patients and the Hearcare team, with opportunities to complete the ACS course.

The role is based at the Lichfield store, offering a busy, friendly environment and weekend working on a rotating basis. Pension is provided, and ACS qualification development is encouraged.

Qualifications

• Experience in administrative roles and handling client/customer inquiries.
• Ability to manage appointments and records with accuracy.
• Good communication skills and professional telephone manner.

Responsibilities

• Triaging patients and handling general queries.
• Answering calls and making confirmation calls for clinics.
• Updating and filing records and managing banking tasks.
• Booking and managing appointments and related scheduling.
• Assisting with repairs to hearing aids and related admin duties.
• Supporting Hearcare team with day‑to‑day operations.

Skills

Organisational skills

Administrative tasks

Communication

Tools

Booking system

Records filing

Job description

As Front of House/ Administrator at Specsavers, you'll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, making calls to confirm clinics, delivering afterccare calls, updating and filing records, booking and managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top-notch administrative service that supports the store's overall success. As part of your development, you'll also have the opportunity to complete the ACS course and become a qualified Hearing Care Assistant. This will enable you to develop your clinical knowledge and take on additional responsibilities, supporting both patients and the wider Hearcare team throughout their hearing care journey. Our store Located in the heart of the city, Specsavers Lichfield is a busy and welcoming store offering both optical and hearcare services to the local community. As part of our Hearcare team, you'll play an important role in supporting the smooth day-to-day running of the department, helping patients throughout their hearing care journey while providing excellent administrative support. Working alongside experienced Audiologists and store colleagues, you'll enjoy a varied role in a friendly and supportive environment. The store is conveniently located in Lichfield city centre, with excellent public transport links, including nearby bus routes and Lichfield City and Lichfield Trent Valley railway stations, making it easily accessible for both colleagues and customers.

• £8.00ph - £12.71ph
• Full Time (37.5) and Part Time (22.5 hours over 3 days) considered, to include working a weekend day each week
• We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
• Opportunity to complete the ACS course and qualify as a Hearing Care Assistant, developing your clinical knowledge and supporting patients throughout their hearing care journey