Store Manager - Kingswood, Bristol

Specsavers Norge; Kingswood; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Salary 32.5k–40k per year

Performance bonus up to 2,400

Full-time 40 hours

Pension scheme

Specsavers Perks

WeCare

Headspace subscription

Eyecare and hearcare discounts

Birthday day off

Family leave & sick pay

Medical & dental after 1 year

Job summary

Specsavers Kingswood is seeking an experienced Store Manager to lead the team and keep the store running smoothly, delivering exceptional optical and hearing care to the community.

You will drive performance, coach colleagues, and uphold high standards of customer service in a busy retail environment, while supporting skills development and career progression for the team.

Qualifications

• Previous experience working in optics and managing a team.
• Confident and effective communicator with customers and colleagues.
• Excellent attention to detail and ability to thrive in a busy environment.
• Passionate about delivering outstanding customer service.

Responsibilities

• Lead and coach the store team to deliver exceptional customer care and sales targets.
• Oversee day-to-day store operations and maintain high standards.
• Drive performance, develop team members, and foster a positive store culture.
• Build strong relationships with customers and colleagues to ensure a welcoming experience.

Skills

People leadership

Customer service

Communication

Attention to detail

Time management

Job description

As long as you're ready to lead by example and champion a customer-first mindset, you can make a difference as a Store Manager at Specsavers. Alongside your hard work keeping our store and team running like clockwork, we'll support you to grow your skills even further than you thought possible. You'll be at the forefront of bringing better hear and eye care to your community, while progressing your career and supporting others to do the same. In short, this is an opportunity you don't want to miss.

Our store

Kingswood Specsavers is a busy and community-focused store, committed to providing exceptional eye and hearing care services to customers of all ages. The store features six modern testing rooms and one dedicated audiology room, enabling the team to deliver a wide range of optical and hearing services while maintaining a high standard of patient care. Conveniently located in the heart of Kingswood, the store benefits from excellent public transport links, with regular local bus services and easy access to major road networks, making it readily accessible for those travelling from the surrounding areas. The store offers excellent opportunities for development, encouraging team members to grow their skills, take ownership of their role, and contribute to the continued success of the business.

Our team

The team at Kingswood Specsavers is made up of experienced and dedicated professionals who are passionate about delivering exceptional customer care. Colleagues work closely across both the optical and audiology departments, creating a supportive and collaborative environment where everyone plays an important role in the customer journey. The store benefits from a strong mix of clinical and retail expertise, with team members committed to maintaining high standards, sharing knowledge, and supporting one another's development. With a positive and inclusive culture, the team takes pride in building lasting relationships with customers and ensuring every visit is a welcoming, professional, and enjoyable experience.

What's on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £32,500 - £40,000 per annum, depending on experience and optical qualification

Plus performance-related bonus of up to £2,400 per annum

• Full Time hours - 40 hours per week, to include working weekends
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay
• Medical and dental benefits after 1 year of service
  

We're looking for?

• Previous experience working in optics and managing a team is essential
• A confident and effective communicator who can build strong relationships with customers and colleagues
• Excellent attention to detail
• Flexible and adaptable, with the ability to thrive in a busy environment
• A passionate people person with a genuine commitment to delivering outstanding customer service
• Well organised, with strong time management skills
• Hard-working, proactive, and able to lead by example

Strong leadership skills, with the ability to motivate, coach, and develop a high-performing team

Commercially aware, with experience of driving performance and achieving business targets

Confident in managing day-to-day store operations, ensuring high standards are maintained at all times

Able to make decisions effectively and solve problems in a fast-paced retail environment

Committed to creating a positive and inclusive team culture

Dedicated to delivering an exceptional patient and customer experience