Administrator

First Light; Devon and Torbay; Hybrid; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Comprehensive induction and training

Well-being day per financial year

Employee Assistance Programme

Well-being resources and support

Job summary

First Light is seeking an Administrator in Plymouth with hybrid working options and some Cornwall travel. The role supports Cornwall and Plymouth Services, coordinating admin duties, reporting, and data integrity.

Proficiency in Word, Excel and Outlook is required, plus experience with Halo and Oasis client systems. Salary is circa £19,828–£20,442 pro rata for 30 hours per week, with probation and potential further progression.

Qualifications

• Literacy skills and experience working with databases.
• Understanding the impact of domestic abuse on victims and children.
• Knowledge of safeguarding issues and legal responsibilities.
• Excellent telephone and interpersonal skills.
• Ability to handle confidential information.

Responsibilities

• Provide administrative support to the Cornwall and Plymouth Services.
• Create, develop, implement and maintain administrative systems.
• Develop, implement and maintain data systems, including data inputting.
• Maintain data integrity and compile and prepare reports using our own Client Management System and its data reporting program.
• Manage shared e-mail inboxes and all other correspondence.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data reporting

Tools

Halo

Oasis

Job description

Administrator

Location: Plymouth, but can work from home in a hybrid working style. Some travel to Cornwall will be required

Salary: £19,828 (pro rata of £24,785) per annum rising to £20,442 (pro rata of £25,553) per annum after successful probation

Vacancy Type: Permanent (30 hours per week)

The role of the Administrator at First Light is to provide a central point of administration for the Cornwall and Plymouth Services.

The Administrator is responsible for ensuring that the information they provide is of the highest quality and that both client's and operational staff needs are met. This includes responsibility for the day-to-day co-ordination and delivery of all administrative duties as well as creating and implementing new reporting systems to meet key performance indicators. They will also provide reception and telephone cover for our Plymouth office base when needed.

There is a requirement to be conscientious, meticulous and at all times act in a confidential manner. The Administrator should be highly motivated, flexible and able to work unsupervised. They must also be highly proficient in the use of Microsoft Word, Excel and Outlook and be able to create charts, filter and formulas in Excel using data from our client management systems (Halo and Oasis).

Key responsibilities:

• To provide administrative support to the Cornwall and Plymouth Services
• Create, develop, implement and maintain administrative systems
• Develop, implement and maintain data systems, including data inputting
• Maintain data integrity and compile and prepare reports using our own Client Management System and its data reporting program. Also using Word, Excel and PowerPoint in accordance with reporting deadlines
• To ensure data integrity of Client Management Systems (Oasis and Halo). Collate quarterly data and present to the Team Manager within the given deadline
• To manage shared e-mail inboxes and all other correspondence
• To ensure that all referral paperwork is processed effectively. This includes meeting the service criteria.
• Effectively deal with enquiries, either in person, on the telephone, and using own initiative to take action, highlight priorities and redirect enquiries in an efficient and prompt manner
• To maintain confidentiality as required within the role and to be able or works
• To create English
• To
• ...

Essential requirements:

• Literacy skills and experience working with databases
• Have a good understanding of the impact of domestic abuse on victims and their children.
• Understand safeguarding issues (children and vulnerable adults) and the legal responsibilities surrounding these issues.
• Excellent telephone and interpersonal skills and ability to handle calls and enquires sensitively from a variety of stakeholders
• Handling confidential and sensitive information appropriately

Added benefits:

• A comprehensive induction and training programme.
• A well-being day per financial year (1st April to 31st March)
• Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological well-being.
• Health and well-being resources including our staff Well-being Group, Staff Consultation Committee and active participation in our employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.

Additional Information: The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy.

Deadline for receipt of applications: 26/10/2026