Administrator

Confidential; Devon and Torbay; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Holiday pay

Job summary

Confidential in Devon is seeking an organised Administrator to join a busy team on a temporary basis. You will support repair cases, reduce missed appointments and improve service for customers, working with multiple internal departments.

The role requires strong administrative skills, attention to detail and good IT experience. 37 hours per week, with pattern Mon–Fri 07:30–15:30 and 09:00–17:00, paying £14.31 per hour plus holiday pay.

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good customer service experience.
• Confidence in professional conversations with customers regarding access for repairs.
• Experience using IT systems and Microsoft Office, including Outlook, Excel and Microsoft Teams.

Responsibilities

• Process no-access repair cases.
• Work closely with teams including Customer Services, Enforcement, Housing and Planning.
• Provide general administrative support to the Planning team.
• Investigate booking issues and help find suitable resolutions.
• Keep up to date with internal systems, procedures and compliance requirements.
• Produce daily reports.
• Communicate confidently and professionally with customers and colleagues regarding repairs access.
• Deliver a high standard of customer service at all times.

Skills

Administrative Skills

Organisational Skills

Attention to detail

Customer service

IT systems

Tools

Microsoft Office

Outlook

Excel

Microsoft Teams

Job description

Administrator
Temporary until mid-November 2026
£14.31 PH PLUS HOLIDAY PAY ( WEEKLY PAY)
Hours: 37 hours per week - Working Pattern: Monday to Friday, 07:30 - 15:30 & Monday to Friday, 09:00 - 17:00

We are looking for an orgasnised Administrator to join a busy team on a temporary basis.
Working for a local housing provider you will be working within a key role supporting therepair cases and helping to reduce missed appointments and improve the overall service provided to customers. You will work closely with a range of internal departments, ensuring cases are managed accurately, efficiently and from start to finish.

Key Responsibilities

• Process no-access repair cases f
• Work closely with teams including Customer Services, Enforcement, Housing and Planning.
• Provide general administrative support to the Planning team.
• Investigate booking issues and help find suitable resolutions.
• Keep up to date with internal systems, procedures and compliance requirements.
• Produce daily reports
• Communicate confidently and professionally with customers and colleagues re
• Deliver a high standard of customer service at all times

To be successful in this role, you will have:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good customer service experience.
• Confidence in having professional conversations with customers regarding access for repairs
• Experience using IT systems and Microsoft Office, including Outlook, Excel and Microsoft Teams.