Planning Administrator

Confidential; Devon and Torbay; On-site; GBP 22,000 - 26,000; Full time

Job summary

Confidential in Exeter is seeking a highly organised Planning Administrator for a temporary contract. The role involves managing no-access repair cases and providing administrative support to the Planning team.

You will work closely with multiple departments to resolve issues efficiently, maintain accurate records, and deliver timely KPI reporting using Excel and Office 365 tools. 37 hours per week, alternating shifts, until mid-November 2026.

Qualifications

• Strong administration and data entry experience.
• Excellent attention to detail and accuracy.
• Confident communication with internal teams and customers.
• Customer service experience is desirable.
• Ability to manage workload in a fast-paced environment.

Responsibilities

• Processing no access repair cases from start to finish with accuracy.
• Collaborating with Customer Services, Enforcement, Housing and Planning teams.
• Providing administrative support to the Planning team.
• Understanding and applying relevant no access legislation.
• Keeping processes and systems up to date for compliance.
• Maintaining accurate customer contact information and booking data.

Skills

Administration experience

Data entry

Attention to detail

Communication skills

Customer service

Workload management

Tools

Outlook

Excel

Microsoft Teams

Job description

Planning Administrator (Temporary)
Hours: 37 hours per week (Alternating shifts: 07:30-15:30 / 09:00-17:00)
Contract: Until Mid-November 2026 (potential extension)
We're seeking a highly organised Planning Administrator to join a busy team in Exeter. You'll play a key role in managing no-access repair cases, ensuring records are accurate, supporting service delivery, and working with multiple departments to help resolve issues efficiently.

Key Responsibilities:

• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
• Providing administrative support to the Planning team.
• Understanding and applying legislation relating to no access repairs.
• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
• Ensuring customer contact information is accurate and investigating booking issues where required.
• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
• Producing daily KPI reports and tracking trends using Microsoft Excel.

What We're Looking For:

• Strong administration and data entry experience
• Excellent attention to detail
• Confident communication skills
• Customer service experience
• Proficiency in Outlook, Excel, and Microsoft Teams
• Ability to manage workload in a fast-paced environment

This is a fantastic opportunity to join a supportive team and make a real impact on service delivery.