Repairs Administrator

Sellick Partnership; Newcastle upon Tyne; On-site; GBP 21,889 - 31,175; Full time

Job summary

Sellick Partnership in Newcastle upon Tyne is seeking a Repairs Administrator for a busy, customer-focused team. The role is full-time and temporary (ongoing), offering an umbrella hourly rate of £19.26.

The Repairs Administrator will coordinate and schedule repair and maintenance works, ensuring operatives are deployed effectively and services are delivered efficiently while handling calls and maintaining records across systems.

Qualifications

• Previous experience in scheduling, planning, or a similar role.
• A strong customer service background.
• Excellent organisational and communication skills.

Responsibilities

• Schedule and allocate work to operatives within agreed timeframes.
• Manage inbound and outbound calls to arrange customer appointments.
• Monitor workloads and adjust schedules to maximise productivity.
• Maintain accurate, up-to-date records across internal systems.
• Liaise with internal teams to track repairs, materials, and progress.
• Deliver excellent customer service and resolve queries or complaints.

Skills

Scheduling

Customer service

Organisational skills

Job description

Repairs Administrator

Newcastle-upon-Tyne

Full-time, Temporary (Ongoing)

£19.26 umbrella

37 hours per week (Monday - Friday)

Working Pattern:

• Week 1: 8:00am - 4:00pm
• Week 2: 10:00am - 6:00pm

We are currently recruiting for a Repairs Administrator on a temp, ongoing basis, offering an exciting opportunity to join a busy and customer-focused team.

In this role, you will be responsible for coordinating and scheduling repair and maintenance works, ensuring operatives are effectively deployed, and services are delivered efficiently.

Key Responsibilities of the Repairs Administrator

• Schedule and allocate work to operatives within agreed timeframes
• Manage inbound and outbound calls to arrange customer appointments
• Monitor workloads and adjust schedules to maximise productivity
• Maintain accurate, up-to-date records across internal systems
• Liaise with internal teams to track repairs, materials, and progress
• Deliver excellent customer service and resolve queries or complaints

The successful Repairs Administrator will have

• Previous experience in scheduling, planning, or a similar role
• A strong customer service background
• Excellent organisational and communication skills