Administrator

Siamo Recruitment a division of Siamo Group; Desborough; On-site; GBP 15,000 - 22,000; Full time

Job summary

Siamo Recruitment a division of Siamo Group is seeking a Customer Service Administrator in Desborough, NN14. The role requires handling emails, resolving customer and internal queries, and ensuring deliveries clear in the system.

Monday to Friday, 08:00–17:00, in a busy transport hub with a focus on accuracy and timely reporting. Ideal candidates will have excellent communication skills, customer service experience, and proficiency with SAP and Microsoft Office.

Qualifications

• Excellent communication skills.
• Customer service experience.
• Ability to work in a fast-paced environment.
• Experience using SAP and IT literacy (Excel, PowerPoint, Outlook).
• Excellent attention to detail and reliable timekeeping.

Responsibilities

• Answer emails from internal and external personnel.
• Solve problems for clients, customers and internal departments.
• Meet client and customer expectations.
• Resolve customer and client queries.
• Provide reports in a timely manner.
• Check deliveries have cleared on the system and investigate issues.
• Chase outstanding deliveries.

Skills

Communication skills

Customer service

Fast-paced environment

Attention to detail

Timekeeping

Geographical knowledge

Reliability

Tools

SAP

Excel

PowerPoint

Outlook

Job description

Customer Service Administrator
Desborough, NN14
£13.50 Per Hour

We are looking for a customer-focused individual to join a busy team based in Desborough, NN14.

The role will involve answering emails (internal and external), dealing with customer and colleague queries and resolving effectively in a good timeframe. You will; be expected to collate accurate information on the systems.

You will be based in a busy transport hub where you will be responsible checking deliveries have cleared and investigate missing deliveries as well as chasing outstanding deliveries and liaising with the depots.

Days & Hours

Monday to Friday 08:00am - 17:00pm

Main Duties

• Answering emails from both internal and external personnel
• Problem solving for clients, customers, and internal departments
• Meeting client and customer expectations
• Resolving customer and client queries
• Providing reports in a timely manner
• Checking deliveries have cleared on the system and investigate any issues
• Chase outstanding deliveries

About You

• Excellent communication skills
• Customer service experience
• Ability to work in a fast-paced environment
• Experience using SAP
• IT literate; Microsoft Excel, PowerPoint, and Outlook
• Excellent attention to detail
• Good geographical knowledge
• Conscientious and hard-working
• Reliable with good timekeeping