Administrator/Call Handler | Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust; Cambourne; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an Administrator/Call Handler to join our Community Nursing Front of House Team. Both full-time (37.5 hours) and part-time (30 hours) roles are available, with the full-time post based at South Cambridgeshire District Hall, Cambourne, and the part-time post at Phorpres House, Peterborough.

You will need a calm, patient manner, excellent telephone skills and the ability to handle sometimes complex issues.

Formación

• Experience in word processing and handling telephone calls.
• Ability to record information accurately in software systems.
• Strong customer service and professional communication skills.

Responsabilidades

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Answer all telephone calls within the defined timeframe.
• To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.

Conocimientos

Word processing

Telephone handling

Data entry

Customer service

Information governance

Training staff

Herramientas

Computerised information systems

Descripción del empleo

Administrator/Call Handler | Cambridgeshire and Peterborough NHS Foundation Trust

Company:

Company: Cambridgeshire and Peterborough NHS Foundation Trust

Full time 37.5 hours & part time 30 hours per week available.Full time position will be based at South Cambridgeshire District Hall, Cambourne.Part time position will be based at Phorpres House, Peterborough.

*Previous applicants need not apply*

We are currently recruiting for enthusiastic and motivated full time and part time Call Handler/Administrators to work within our Community Nursing Front of House Team.

The successful candidate will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people then we want to hear from you.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines

The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.

To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities’ employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

Please refer to the attached job description and person specification for full details of responsibilities.

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Answer all telephone calls within the defined timeframe.
• To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies
• Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• This advert closes on Monday 19 Oct 2026

Cambridgeshire and Peterborough NHS Foundation Trust

East of England Community Health & Care NHS Trust

Cambridgeshire and Peterborough NHS Foundation Trust