Administrator

Herefordshire and Worcestershire Health and Care NHS Trust; Birmingham; Presencial; GBP 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days leave + bank holidays

NHS pension and enhanced pay for unsoc

Flexible and agile working

Maternity, paternity and adoption‑care

Staff networks and wellbeing

Diversity and inclusion

Descripción de la vacante

Herefordshire and Worcestershire Health and Care NHS Trust is seeking an Administrator to join our SHAPE Team in Worcester. You will support frontline NHS teams, maintain patient records, and handle multiple administrative tasks with a strong focus on accuracy and confidentiality.

The role involves scheduling, responding to queries, and contributing to service improvements, with flexible working options and a commitment to excellent patient care.

Formación

• Educated to vocational level 3 in Business Administration (or Level 2 with NHS administrative experience and will undertake Level 3 on appointment).
• Minute taking experience is required.
• Knowledge of a range of administrative and secretarial procedures; proficient with Microsoft packages.

Responsabilidades

• Maintaining patient records accurately and securely.
• General office duties: typing, scanning, photocopying, printing.
• Scheduling appointments and minuting meetings; handling mail and queries.
• Managing shared email inbox and liaising with staff, patients, and external agencies.
• Supervising staff and supporting team with administrative tasks; performance-related tasks.

Conocimientos

Minute taking

Communication

Time management

Numeracy

Attention to detail

Organisation

Discretion

Educación

Business Administration (Voc Level 2/3)

Herramientas

Microsoft Office

Descripción del empleo

Herefordshire and Worcestershire Health and Care NHS Trust

Administrator

The closing date is 15 November 2026

Are you an excellent communicator with a passion for healthcare? We're seeking an enthusiastic and adaptable administrator to be part of our SHAPE Team in Worcester.

In this important role, you'll use your knowledge, experience & expertise to provide essential support to our hard-working frontline NHS teams. A passion for excellent patient care is a must.

Required qualifications are listed in the Person Spec.

You will be a strong communicator supporting a wide range of people including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service but be sure that your hard work will be making a real difference to our patients and service users every day.

S Support from the wider team

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

Main duties of the job

Maintaining patient records effectively and accurately

General office duties such as typing, scanning, photocopying, printing

Scheduling appointments/ minuting meetings

Handling correspondence - ingoing/outgoing mail

Handling queries over the telephone and face to face from staff, patients, and external agencies

Looking after the shared email inbox

Assisting the team with various administrative tasks

Performance related tasks

Supervising staff

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Job responsibilities

The job description and person specification gives you all the information you need about this role.

Person Specification

Qualifications

• Educated to vocational level 3 in Business Administration. Or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.

Experience

• Minute taking experience.

Knowledge

• Knowledge of a range of administrative and secretarial procedures and systems.
• Detailed knowledge of Microsoft Packages.

Skills

• Manage own workload and able to work independently as well as part of a team.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving.
• Numerate.
• Accuracy and attention to detail.
• Good organisational skills.
• Tact and discretion for dealing with confidential information.
• Minute taking skills..

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust