Administrator

HCRG Care Group; Marshfield; Ibrido; GBP 25.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Group pension

Discounts on everyday purchases

Learning and development opportunities

Wellbeing support

Descrizione del lavoro

HCRG Care Group is seeking a friendly, highly organised Administrator to join the team at Jenner House, Langley Park in Chippenham. You will manage appointments, handle patient enquiries and maintain records, supporting clinicians and managers.

This 37.5 hour per week, full-time role offers hybrid working and a competitive salary. The role requires excellent organisational and communication skills, experience in busy environments, and a commitment to patient-centred service delivery.

Competenze

• Proven administrative experience in a busy environment.
• Excellent communication with empathy, professionalism and confidence.
• Strong organisational skills with the ability to prioritise effectively.
• GCSE English and Maths (or equivalent).

Mansioni

• Help ensure patients receive timely access to care.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records to support safe and effective care delivery.
• Build positive relationships across teams and partner organisations.

Conoscenze

Administrative experience

Organisational skills

Communication with empathy

Attention to detail

Formazione

GCSE English and Maths (or equivalent)

Strumenti

SystmOne

Descrizione del lavoro

Package Description: Make a Difference Every Day Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes. Job Summary We're looking for a friendly, highly organised and proactive Administrator to join our team based at Jenner House, Langley Park in Chippenham. You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. This is a 37.5 hrs pw.

Main duties of the job

This permanent full-time Administrator position at HCRG Care Group in Chippenham provides an exciting chance to make a difference every day by helping patients access essential healthcare services. The role involves managing appointments, handling patient enquiries, maintaining records, and supporting clinicians. The job offers hybrid working opportunities and comes with a salary range of £24,853 - £27,387 FTE. The ideal candidate will have strong organisational skills, excellent communication abilities, and proven administrative experience. HCRG Care Group is committed to transforming health and care services across the UK, working collaboratively with diverse communities. As an Administrator, you'll gain access to exclusive rewards, including a group pension, discounts on purchases, and ongoing learning and development opportunities.

About us

HCRG Care Group, established in 2006, is one of the UK’s leading independent providers of community health and care services. They work collaboratively with health and care commissioners to transform services, focusing on experience, efficiency, and improved outcomes. HCRG Care Group delivers primary care services, including urgent care, sexual health, dermatology, and adult social care. They prioritize equal opportunities and welcome applications from a diverse range of individuals. As a Disability Confident Committed company, they strive to provide inclusive facilities and work environment adjustments to accommodate all staff members. The company is dedicated to safeguarding children, young people, and vulnerable adults, and implements strict safeguarding policies and procedures. HCRG Care Group values innovation and encourages staff to contribute ideas to improve service delivery, upholding their purpose of changing lives through transforming health and care.

Job description

Package Description:

Make a Difference Every Day

Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.

Job Summary

We're looking for a friendly, highly organised and proactive Administrator to join our team based at Jenner House, Langley Park in Chippenham. You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. This is a 37.5 hrs pw, full time, permanent post with hybrid working opportunities available.

Package Description

As an Administrator you’ll be part of our valued team based at Jenner House, Langley Park in Chippenham receiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates.
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise.
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

Main Responsibilities of the Role - How You'll Make a Difference

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

The Qualities That Will Help You Succeed

This role is perfect for someone who wants to play an important part in helping people access the care and support they need. Your organisation, communication, and commitment to service excellence will directly contribute to positive patient experiences.

Essential Criteria

• Passion for providing excellent service to patients and colleagues.
• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism, and confidence.
• Strong organisational skills and the ability to prioritise effectively.
• Excellent attention to detail and commitment to quality.
• Confidence using IT systems and digital tools.
• Ability to remain calm and effective under pressure.
• Experience maintaining accurate records and information.
• Understanding of confidentiality and handling sensitive information.
• Ability to work collaboratively across teams and services.
• GCSE English and Maths (or equivalent).

Desirable Criteria

• Experience within healthcare, community services, or social care.
• Knowledge of patient administration systems.
• Understanding of referral pathways and appointment processes.
• Experience supporting service improvement activities.
• Familiarity with SystmOne or similar systems.

Further Information About the Role

To find out more about the role, its responsibilities or the team, please contact Lesley Campbell at [e-mail].

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we may need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.

Recruitment Enquiries

For support with your application or any recruitment-related questions, please contact Karen Rees, Recruitment Advisor, at [e-mail] or on 07919 118944.

Person Specification

Qualifications

• Passion for providing excellent service to patients and colleagues.
• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism, and confidence.
• Strong organisational skills and the ability to prioritise effectively.
• Excellent attention to detail and commitment to quality.
• Confidence using IT systems and digital tools.
• Ability to remain calm and effective under pressure.
• Experience maintaining accurate records and information.
• Understanding of confidentiality and handling sensitive information.
• Ability to work collaboratively across teams and services.
• GCSE English and Maths (or equivalent).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.