Team Administrator

Dorset HealthCare University NHS Foundation Trust; Bournemouth; On-site; GBP 12,000 - 16,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a part-time Team Administrator to join the Poole Steps 2 Wellbeing team. The role focuses on delivering confidential, efficient administration to clients and staff, handling a busy contact centre, and maintaining accurate records.

The successful candidate will possess strong customer care skills, an excellent telephone manner, and the ability to work under pressure within a team.

Qualifications

• Experience in a busy office environment.
• Excellent written and spoken English.
• Knowledge of NHS organisation and protocols.
• Ability to work effectively as part of a team.

Responsibilities

• Handle high volume incoming telephone calls with confidentiality and care.
• Provide accurate data input and maintain client records in our database.
• Support Steps to Wellbeing clients and staff with efficient administrative tasks.
• Be flexible to work one evening shift per week as required.

Skills

Word processing

Microsoft Office & Teams

Electronic service user record

Education

GCSE English or equivalent

ECDL

Job description

Dorset HealthCare University NHS Foundation Trust

Team Administrator

The closing date is 24 November 2026

The Trust is seeking to recruit Team Administrator to join Poole Steps 2 Wellbeing teams.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.

We are looking for a part time (22.5 hours) per week Team Administrator who will be able to ensure a confidential, efficient and comprehensive administration service is provided to the Steps to Wellbeing clients and staff. The sucessful applicant will need to able to work one evening shift per week.

This is an excellent opportunity for someone with the appropriate skills, including the ability to manager a high volume of incoming calls toour contact centre, occasionally handle distressed clients, and provide a high lvele of customer care, to join a highly motivated and committed Team.

Main duties of the job

The successful applicant/s will be enthusiastic, self-motivated, and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database that requires input and questioning of client information, and previous experience working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2021. It's also why 95% of patients across our services say they have a good or very good experience with our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Person Specification

Information Technology

• Demonstrates experience of word processing and spreadsheets. Good standard keyboard skills and knowledge of Microsoft Office and Microsoft Teams.
• Experience of using an electronic service user record.

Knowledge, skills and training

• GCSE Level English Language or equivalent
• Well-developed skills in communicating effectively with clients and other professionals within and outside the NHS
• ECDL
• RSA 2 keyboard skills; audio typing and word processing or equivalent experience

Job Specific Experience

• Experience of working within a similar office environment
• Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively
• Knowledge of NHS organisation and protocols
• Knowledge of working within a team

Personal Qualities/Attributes

• Good time management skills e.g. To be able to work to tight deadlines
• Good organisational skills and ability to organise own workload
• Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met
• Professional manner in dealing with emotive material and challenging behaviour from clients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Poole Steps 2 Wellbeing based in Bearwood

Poole Steps 2 Wellbeing based in Bearwood