Senior Administrator and Business Support

Dorset HealthCare University NHS Foundation Trust; Bournemouth; On-site; GBP 32,000 - 42,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a Senior Administrator and Business Support to join the Liaison Psychiatry Service. The post focuses on coordinating administrative processes, supporting performance reporting, and guiding administrative staff to ensure smooth service delivery.

The role requires excellent organisation, strong communication, and knowledge of NHS systems. DBS check is mandatory, and right to work in the UK is required.

Qualifications

• GCSE level education including English and Mathematics.
• NVQ Level 3 in Business Administration or equivalent.
• Evidence of continuing professional development.

Responsibilities

• Provide comprehensive administrative and business support to the Liaison Psychiatry Service.
• Coordinate administrative functions and support service performance reporting.
• Manage information systems and supervise administrative staff as required.

Skills

Organisational skills

Communication skills

IT & data management

Confidentiality & information govern.

Supervising staff

Mental Health liaison knowledge

Education

GCSE English & Maths

NVQ Level 3 in Business Administration

CPD / continuing professional development

Tools

NHS ESR

RiO

SystmOne

Job description

Dorset HealthCare University NHS Foundation Trust

Senior Administrator and Business Support

The closing date is 24 November 2026

We are seeking an enthusiastic, highly organised, and motivated Senior administrator to join our team. This is an exciting opportunity for an experienced administrator who is passionate about delivering high-quality business support and contributing to the effective running of services.

The successful candidate will play a key role in coordinating administrative processes, supporting service delivery, and providing day-to-day leadership and guidance to administrative colleagues. You will be confident managing competing priorities, maintaining accurate records, producing reports, and working collaboratively with a wide range of internal and external stakeholders.

We are looking for someone with excellent communication and organisational skills, a proactive approach to problem-solving, and the ability to work independently while contributing positively to a supportive team environment. Experience of NHS systems and administrative processes would be advantageous.

In return, we offer a rewarding role within a dynamic team, opportunities for professional development, and the chance to make a meaningful contribution to the delivery of high-quality patient care and services.

If you are an adaptable and motivated administrator looking to take the next step in your career, we would love to hear from you.

Main duties of the job

To provide comprehensive, confidential and efficient administrative and business support to the Liaison Psychiatry Service. The post holder will coordinate administrative functions, support service performance reporting, manage information systems, supervise administrative staff where required, and ensure the smooth running of service processes to support the delivery of high-quality patient care.

The post holder will act as a key point of contact for internal and external stakeholders, maintaining effective communication and ensuring compliance with NHS policies, information governance requirements, and service standards.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Please ensure you hold valid right to work in the UK and will not require sponsorship if successful.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

Person Specification

Qualifications

• Educated to GCSE level (or equivalent) including English and Mathematics.
• NVQ Level 3 in Business Administration or equivalent experience.
• Evidence of continuing professional development.

Experience

• Significant administrative experience within the NHS or healthcare environment
• Experience of minute taking and report preparation.
• Experience of data collection and performance reporting.
• Experience of using Microsoft Office applications.
• Experience co-ordinating meetings and managing diaries.

Knowledge and Skills

• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• Knowledge of NHS administrative systems.
• Understanding of confidentiality and information governance requirements.
• Advanced IT and data management skills.
• Previous experience within Mental Health or Liaison Psychiatry services.
• Experience supervising administrative staff.
• Knowledge of NHS ESR, RiO, SystmOne or equivalent clinical systems.
• Understanding of NHS performance targets and reporting requirements.

Personal Attributes

• Professional and approachable manner.
• Flexible and adaptable.
• Ability to remain calm under pressure.
• High attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust