Administrator

Change Grow Live; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Flexible working

Wellness hour

Pension scheme

Discounts

Job summary

Change Grow Live in Birmingham is seeking an Administrator to join the South Birmingham Service. You will be the first point of contact handling calls and visits, providing essential administrative support and contributing to care delivery.

The role is permanent, full-time (37.5 hours per week) with pro rata leave, flexible working, pension and wellbeing benefits. You may travel across Birmingham locations to support across sites.

Qualifications

• Knowledge of general office procedures.
• IT literacy incl. Word, Excel and data entry.
• Good interpersonal skills and teamwork.
• Ability to handle confidential information.
• Solid numeric and organisational abilities.

Responsibilities

• Answering calls and visits from service users promptly and courteously.
• Generating Prescriptions
• Booking appointments and maintaining records
• Supporting clinicians with admin tasks
• Handling confidential information professionally
• Offering excellent customer service to service users and partner agencies
• Data entry and reporting as required
• Working across multiple sites as needed

Skills

General office procedures

IT literacy

Interpersonal skills

Confidentiality

Numerical skills

Organisational skills

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission ofhelping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for anAdministrator to join our busy South Birmingham Service. Our Administratorshere atChange Grow Liveplay an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals.

Where: South Birmingham, Bournville/Selly Oak (This role may require travel across Birmingham to provide reception and administrative support across multiple Change Grow Live locations as required by service need)

Contract: Permanent

Hours: Full Time, 37.5 per week

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role:

• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Generating Prescriptions
• Booking appointments and maintaining accurate records
• Supporting clinicians and service staff with administrative tasks
• Handling confidential information sensitively and professionally
• Providing excellent customer service to service users and partner agencies
• Ensuring effective processing of correspondence/ data entry as required.
• Collating, monitoring and reporting data/information & statistics as required.
• Ensuring that admin, record-keeping, and communication within the project are maintained.
• Working flexibly across operational sites as required.

About You:

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills

What we will give to you:

• Enjoy 25 days annual leave plus bank holidays (pro rata), rising to 30 days with continued service.
• Flexible working arrangements
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selectionof benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in our refer-a-friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

2/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Aimee Astbury | [e-mail] post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.