Receptionist/ Administrator

Change Grow Live; Hull and East Yorkshire; On-site; Confidential; Full time

Benefits offered by this job

25 days leave + holidays

Wellness hour weekly

Pension scheme

Discounts

Job summary

Change Grow Live is seeking a Receptionist/Administrator for our Hull Service. You will be the first contact, handling calls and visits with courtesy, and provide essential admin support to enable delivery teams to help service users achieve goals.

The role is full-time (37.5 hours weekly, Mon-Fri 9am-5pm) on a permanent basis, with pro rata adjustments for part-time. We offer a supportive team, pension, wellbeing initiatives and benefits.

Qualifications

• Knowledge of general office procedures.
• It literacy including word processing and spreadsheets.
• Good interpersonal skills and willingness to work flexibly as part of a team.
• Ability to respond to requests while maintaining confidentiality.
• Solid numeric skills and strong organisational abilities.

Responsibilities

• Be the first point of contact for service users and visitors.
• Process correspondence and data entry efficiently.
• Collate, monitor and report data and statistics as required.
• Maintain admin records and internal communications.
• Flexibly support operations across sites.

Skills

Office procedures

IT literacy

Interpersonal skills

Confidentiality

Data entry

Numeric skills

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Data entry systems

Job description

Believe in People?

The best people have one thing in common.

They care.

Believe in People?

The best people have one thing in common.

They care.

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Receptionist / Administrator to join our busy Hull Service. Our administrators here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals.

Where Alcohol Hub, Bransholme, Hull, HU7 4EF

Contract Permanent

Hours Full Time 37.5 hours per week. Monday - Friday, 9am-5pm

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the Role

• As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To collate, monitor and report data/information & statistics as required.
• To ensure that admin, record-keeping, and communication within the project are maintained.
• Work flexibly across operational sites as required.

About You

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills

What we will give to you

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous Refer-a-Friend Scheme

Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

CGL SPOT (20) (£26,296.03 - £26,296.03)

N/A - Outside London Weighting Area

28/9/2026

Calvin Beal | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.