Receptionist / Administrator

Change Grow Live; Reading; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days leave

Wellness hour

Pension scheme

Discounts

Friendly team

Training & progression

Refer-a-Friend

Job summary

Change Grow Live is seeking a Receptionist/Administrator to join the Reading Service. You will be the first point of contact, warmly welcoming service users and coordinating with external agencies while handling calls and data entry to support the team. The role operates Monday to Friday, 9am-5pm, full-time.

The successful candidate will have solid IT skills, strong numeracy, and excellent organisation. You will work across sites as needed and contribute to maintaining records and communications

Qualifications

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills.

Responsibilities

• As first point of contact within the service, to ensure that new & existing service users are warmly welcomed into the Reading service, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To ensure that admin, record-keeping, and communication within the project are maintained.
• Work flexibly across operational sites as required.

Skills

IT literacy

Interpersonal skills

Confidentiality

Numeric skills

Organisational skills

General office procedures

Tools

Word processing

Excel

Job description

Overview

Believe in People?

The best people have one thing in common.

They care.

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission ofhelping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for aReceptionist / Administratorto join our busy Reading Service. OurReceptionisthere atChange Grow Liveplays an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals

Where: Reading Waylen Street

Contract: Fixed Term Contract to 31/03/2027

Hours:Full Time 37.5 hours per week. Monday - Friday, 9am-5pm

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role:

• As first point of contact within the service, to ensure that new & existing service users are warmly welcomed into the Reading service, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• To ensure effective processing of correspondence/ data entry as required.
• To ensure that admin, record-keeping, and communication within the project are maintained.
• Work flexibly across operational sites as required.

About You:

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally,you'llreceive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous Refer-a-Friend Scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

5/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Chris Bullion | [e-mail] | 0755 224 9264

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.