Project Administrator

Change Grow Live; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Wellness hour

Pension scheme

Discounts

Training opportunities

Refer-a-friend

Job summary

Change Grow Live is seeking a proactive Administrator for their Lonsdale Hub in Birmingham city centre. The role covers reception, data entry, minute-taking and general office support within a team serving vulnerable and homeless individuals.

You will be the first point of contact, manage tasks, maintain records and help improve service delivery, with opportunities for training and progression. 37.5 hours full-time, permanent.

Qualifications

• Experience with general office procedures and reception duties.
• IT literacy including word processing, Excel and data entry.
• Demonstrated ability to handle confidential information and work as part of a team.

Responsibilities

• Be the first point of contact, handling calls, visits and enquiries with professionalism.
• Manage administrative tasks including correspondence, data entry and record-keeping.
• Take minutes at meetings and ensure accurate documentation.
• Collate and report key data to improve service delivery.
• Maintain filing systems and assist with office organisation.
• Monitor and order office supplies and manage petty cash under supervision.
• Coordinate office operations including room bookings and travel arrangements.
• Assist with prescription administration and general support to teams.

Skills

General office procedures

Reception experience

IT literacy

Interpersonal skills

Confidentiality

Organisational skills

Tools

Word processing

Excel

Data entry

Job description

Overview

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you an organised and proactive individual looking to make a real difference in people’s lives? Change Grow Live is seeking a flexible Administrator to join our dedicated team at Lonsdale Hub in Birmingham city centre, supporting specialist teams working with vulnerable and homeless individuals.

Location: Lonsdale Hub in Birmingham city centreHours: Full time – 37.5 hours per week

Contract Type: Permanent

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role:

• Be the first point of contact, ensuring all calls, visits, and enquiries are handled professionally and with compassion. Reception cover being the face of the service
• Manage administrative tasks, including correspondence, data entry, and record-keeping to support service operations.
• Minute-take at meetings, ensuring accurate documentation for team discussions and decisions.
• Collate, monitor, and report key data and statistics to help improve service delivery.
• Maintain efficient filing systems and support general office organisation.
• Monitor and order office supplies, ensuring the team has what they need.
• Manage petty cash systems, following financial procedures under senior guidance.
• Coordinate office operations, including room bookings, travel arrangements, and prescription administration.

About You:

To thrive in this role, we're looking for someone who has:

• Knowledge of general office procedures
• Reception experience would be an advantage
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• A mature, empathetic, and non-judgmental attitude towards service users.
• Understand and have a commitment to the principles of equal opportunity and diversity.

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous refer-a-friend scheme

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

14/10/2026

Closing Date

6/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Chardine Roberts | [e-mail] | 07469355987

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.