Project Administrator

Change Grow Live; Birmingham; On-site; Confidential; Full time

Benefits offered by this job

25 days annual leave

Wellness hour and Wellness hub

Contributory pension

Discounts and benefits

Job summary

Change Grow Live in Birmingham is seeking a flexible Administrator to join the Lonsdale Hub, supporting specialist teams working with vulnerable and homeless individuals.

You will be the first point of contact, manage admin tasks, take minutes, collate data, maintain filing systems and coordinate office operations. This full‑time, permanent role is 37.5 hours per week with a supportive team and generous benefits.

Qualifications

• Experience in general office procedures.
• Reception experience is advantageous.
• Proficient IT skills including MS Office and data entry.

Responsibilities

• First point of contact, handling calls and visits with professionalism and compassion.
• Manage administrative tasks including correspondence, data entry and records.
• Take minutes at meetings and ensure accurate documentation.
• Collate and report key data to improve service delivery.
• Maintain filing systems and support office organisation.
• Monitor and order office supplies; manage petty cash under guidance.
• Coordinate office operations, room bookings, travel, and prescription admin.

Skills

General office procedures

Reception experience

IT literacy

Interpersonal skills

Confidentiality

Numeric skills

Organisational skills

Empathy

Equality & diversity

Tools

Word processing

Excel

Data entry

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you an organised and proactive individual looking to make a real difference in people's lives? Change Grow Live is seeking a flexible Administrator to join our dedicated team at Lonsdale Hub in Birmingham city centre, supporting specialist teams working with vulnerable and homeless individuals.

Location: Lonsdale Hub in Birmingham city centre

Hours: Full time - 37.5 hours per week

Contract Type: Permanent

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the Role

• first point of contact, ensuring all calls, visits, and enquiries are handled professionally and with compassion. Reception cover being the face of the service
• Manage administrative tasks, including correspondence, data entry, and record-keeping to support service operations.
• Minute-take at meetings, ensuring accurate documentation for team discussions and decisions.
• Collate, monitor, and report key data and statistics to help improve service delivery.
• Maintain efficient filing systems and support general office organisation.
• Monitor and order office supplies, ensuring the team has what they need.
• Manage petty cash systems, following financial procedures under senior guidance.
• Coordinate office operations, including room bookings, travel arrangements, and prescription administration.

About You

To thrive in this role, we're looking for someone who has:

• Knowledge of general office procedures
• Reception experience would be an advantage
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills
• A mature, empathetic, and non-judgmental attitude towards service users.
• Understand and have a commitment to the principles of equal opportunity and diversity.

What we will give to you

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous refer-a-friend scheme

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it.

However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details:

Chardine Roberts | [e-mail] | 07469355987

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.