Administrative Support Assistant – Active Recovery Team

Transformation Unit; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

NHS pension

Annual leave

Staff wellbeing

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is recruiting two Administrative Support Assistants for the Active Recovery team. One full-time (37.5 hours) and one part-time (22.5 hours) per week, operating on a 7 days a week rota from 06:00 to 22:00.

Roles involve cross-team liaison and patient communications. Successful candidates will join a city-wide service, gain NHS experience, and benefit from flexible working, annual leave, and pension schemes.

Qualifications

• GCSEs in English and Maths (or equivalent) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT
• Experience of working within an office environment
• Experience in a public facing role
• Knowledge of information and customer service systems

Responsibilities

• Provide efficient administrative and clerical support to the Active Recovery Team, including Operational Shift Coordinators and clinical leads
• Answer incoming telephone calls confidently and professionally
• Handle information for patients accurately and promptly, ensuring samples/messages are recorded correctly
• Carry out department administration such as data input, photocopying and related tasks
• Demonstrate the ability to work independently in a fast-paced environment and escalate to a supervisor when needed

Skills

Excellent communication

Confidentiality

Organisational skills

Prioritisation

Education

GCSE English/Maths

NVQ Level II in Admin/Customer Service/ IT

Tools

Microsoft Office

Infoflex

SystmOne

Job description

Sheffield Teaching Hospitals NHS Foundation Trust is recruiting two Administrative Support Assistants for the Active Recovery team. One full-time (37.5 hours) and one part-time (22.5 hours) per week, operating on a 7 days a week rota from 06:00 to 22:00.

Roles involve cross-team liaison and patient communications. Successful candidates will join a city-wide service, gain NHS experience, and benefit from flexible working, annual leave, and pension schemes.