Administration Assistant

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Professional development

Employee benefits

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking two Team Administrative Support Assistants for the Active Recovery team in Sheffield. The role involves providing clerical support, handling calls, gathering patient information, and performing general admin duties within a city-wide service operating seven days a week.

You will work a variety of shifts within 6:00am–10:00pm on a rota basis. The Trust values staff and offers opportunities for professional development and career

Responsibilities

• Provide administrative and clerical support to the Active Recovery Team, including Operational Shift Coordinators, clinical leads and assessors.
• Receive incoming telephone calls in a confident, efficient and confidential manner.
• Take information from patients and arrange visits or information requests, ensuring messages are accurate and timely.
• Carry out department administration tasks such as data input, photocopying, and related duties.
• Demonstrate ability to work independently in a fast-paced environment, prioritising workload and escalating to a supervisor.

Job description

The Active Recovery department is looking to recruit two Team Administrative Support Assistants to join our team., Active Recovery is a multi- disciplinary team providing clinical support and rehabilitation to patients at home. The focus of the team is to promote admission avoidance into hospital, facilitate early discharge from hospital and to provide an urgent response to patients that may be in crisis at home. Active Recovery is a city-wide service operating 7 days a week, 365 days a year. The service operates between the hours of 6:00am and 10:00pm, and successful candidates will be required to work a range of shifts within these hours on a rota basis. The post holder will be expected to communicate with a significant cross section of senior staff within STHFT, and external organisations, often dealing with confidential and urgent enquiries and correspondence.Undertake any other duties which may be allocated within the general scope of the post and appropriate to the grade.,

• To provide efficient and effective administrative and clerical support to the Active Recovery Team, including Operational Shift Coordinators, Clinical leads, assessors & other members of the wider Active Recovery Team.
• To receive incoming telephone calls in a confident, efficient and confidential manner
• To receive telephone calls from patients who require information and visits from the service and to ensure that the patients' messages are accurate and taken promptly in a courteous manner at all times
• Undertake administration functions for the department, such as data input, photocopying, and any other duties deemed necessary.
• Demonstrate independent working in an environment that can be fast paced with rapid changes requiring prioritising of own workload and appropriate escalation to a supervisor. You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Sheffield Teaching Hospitals NHS Foundation Trust is one of the largest and most successful healthcare employers in the UK. We offer fantastic opportunities for career progression, training and development, ensuring that roles are both challenging and rewarding.