Administration Assistant

Transformation Unit; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

NHS pension

Annual leave

Staff wellbeing

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is recruiting two Administrative Support Assistants for the Active Recovery team. One full-time (37.5 hours) and one part-time (22.5 hours) per week, operating on a 7 days a week rota from 06:00 to 22:00.

Roles involve cross-team liaison and patient communications. Successful candidates will join a city-wide service, gain NHS experience, and benefit from flexible working, annual leave, and pension schemes.

Qualifications

• GCSEs in English and Maths (or equivalent) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT
• Experience of working within an office environment
• Experience in a public facing role
• Knowledge of information and customer service systems

Responsibilities

• Provide efficient administrative and clerical support to the Active Recovery Team, including Operational Shift Coordinators and clinical leads
• Answer incoming telephone calls confidently and professionally
• Handle information for patients accurately and promptly, ensuring samples/messages are recorded correctly
• Carry out department administration such as data input, photocopying and related tasks
• Demonstrate the ability to work independently in a fast-paced environment and escalate to a supervisor when needed

Skills

Excellent communication

Confidentiality

Organisational skills

Prioritisation

Education

GCSE English/Maths

NVQ Level II in Admin/Customer Service/ IT

Tools

Microsoft Office

Infoflex

SystmOne

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent: 1 x Full time (37.5 hours) & 1 x Part time (22.5 hours) Hours

• Full time
• Part time

37.5 hours per week (1 x Full time (37.5 hours) & 1 x Part time (22.5 hours) 10 Hour Shifts to cover a full 7 day a week service - 365 days per year. 0600 - 2200) Job ref 190-2045-DIR-SP-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £25,272 per annum pro rata for part time staff Salary period Yearly Closing 08/11/2026 23:59

Administration Assistant

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Active Recovery department is looking to recruit two Team Administrative Support Assistants to join our team.

We currently have two positions available:

• 1 x Full-Time post – 37.5 hours per week
• 1 x Part-Time post – 22.5 hours per week

Active Recovery is a multi-disciplinary team providing clinical support and rehabilitation to patients at home. The focus of the team is to promote admission avoidance into hospital, facilitate early discharge from hospital and to provide an urgent response to patients that may be in crisis at home. Active Recovery is a city-wide service operating 7 days a week, 365 days a year. The service operates between the hours of 6:00am and 10:00pm, and successful candidates will be required to work a range of shifts within these hours on a rota basis.

The post holder will be expected to communicate with a significant cross section of senior staff within STHFT, and external organisations, often dealing with confidential and urgent enquiries and correspondence.
Undertake any other duties which may be allocated within the general scope of the post and appropriate to the grade.

Main duties of the job

• To provide efficient and effective administrative and clerical support to the Active Recovery Team, including Operational Shift Coordinators, Clinical leads, assessors & other members of the wider Active Recovery Team.
• To receive incoming telephone calls in a confident, efficient and confidential manner
• To receive telephone calls from patients who require information and visits from the service and to ensure that the patients’ messages are accurate and taken promptly in a courteous manner at all times
• Undertake administration functions for the department, such as data input, photocopying, and any other duties deemed necessary.
• Demonstrate independent working in an environment that can be fast paced with rapid changes requiring prioritising of own workload and appropriate escalation to a supervisor.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Sheffield Teaching Hospitals NHS Foundation Trust is one of the largest and most successful healthcare employers in the UK. We offer fantastic opportunities for career progression, training and development, ensuring that roles are both challenging and rewarding.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

Person specification

Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook

Employer certification / accreditation badges

Name Chloe Brown Job title Operational Support Manager Email address [e-mail] Telephone number 0114 271 2454 Additional information

Alternative contact: Catrina Bonnington: [e-mail] 0114 271 2454