Administration Assistant

Sheffield-Teaching-Hospitals-Nhs-Foundation-Trust; Sheffield; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Good annual leave

Pension schemes

Health and wellbeing packages

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking two Team Administrative Support Assistants to join the Active Recovery department in Sheffield. One full-time (37.5 hours) and one part-time (22.5 hours) post are available, covering a 7-day, 365-day service with shifts from 6:00 to 22:00.

You will provide efficient admin support to the team, handle confidential queries, take messages, and assist with data entry and general clerical tasks in a fast-paced environment while maintaining

Qualifications

• GCSEs in English and Maths or equivalent; NHS environment experience preferred.
• NVQ II in Business Administration / Customer Service / IT or equivalent.
• Experience in an office, public-facing role, and NHS knowledge.

Responsibilities

• Provide efficient administrative and clerical support to the Active Recovery Team.
• Answer incoming calls and take messages accurately and promptly.
• Undertake data input, photocopying and other routine duties as needed.
• Work independently in a fast-paced environment with prioritised workload.
• Escalate issues to a supervisor when appropriate.

Skills

Data protection

Communication skills

Initiative

Prioritisation

Personal development

Education

GCSE English

Maths

NVQ Level II in Admin/Customer Service/IT

Tools

Microsoft Office

Infoflex

59R Software

PAS / SystmOne

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent: 1 x Full time (37.5 hours) & 1 x Part time (22.5 hours) Hours

• Full time
• Part time

37.5 hours per week (1 x Full time (37.5 hours) & 1 x Part time (22.5 hours) 10 Hour Shifts to cover a full 7 day a week service - 365 days per year. 0600 - 2200) Job ref 190-2045-DIR-SP-A

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £25,272 per annum pro rata for part time staff Salary period Yearly Closing 08/11/2026 23:59

Administration Assistant

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Active Recovery department is looking to recruittwo Team Administrative Support Assistants to join our team.

We currently have two positions available:

• 1 x Full-Time post – 37.5 hours per week
• 1 x Part-Time post – 22.5 hours per week

Active Recovery is a multi- disciplinary team providing clinical support and rehabilitation to patients at home. The focus of the team is to promote admission avoidance into hospital, facilitate early discharge from hospital and to provide an urgent response to patients that may be in crisis at home. Active Recovery is a city-wide service operating 7 days a week, 365 days a year. The service operates between the hours of 6:00am and 10:00pm, and successful candidates will be required to work a range of shifts within these hours on a rota basis.

The post holder will be expected to communicate with a significant cross section of senior staff within STHFT, and external organisations, often dealing with confidential and urgent enquiries and correspondence. Undertake any other duties which may be allocated within the general scope of the post and appropriate to the grade.

Main duties of the job

• To provide efficient and effective administrative and clerical support to the Active Recovery Team, including Operational Shift Coordinators, Clinical leads, assessors & other members of the wider Active Recovery Team.
• To receive incoming telephone calls in a confident, efficient and confidential manner
• To receive telephone calls from patients who require information and visits from the service and to ensure that the patients’ messages are accurate and taken promptly in a courteous manner at all times
• Undertake administration functions for the department, such as data input, photocopying, and any other duties deemed necessary.
• Demonstrate independent working in an environment that can be fast paced with rapid changes requiring prioritising of own workload and appropriate escalation to a supervisor.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Sheffield Teaching Hospitals NHS Foundation Trust is one of the largest and most successful healthcare employers in the UK. We offer fantastic opportunities for career progression, training and development, ensuring that roles are both challenging and rewarding.

Person specification

Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook

Employer certification / accreditation badges

Name Chloe Brown Job title Operational Support Manager Email address [e-mail] Telephone number 0114 271 2454 Additional information

Alternative contact: Catrina Bonnington: [e-mail] 0114 271 2454