Administrative Support Apprentice

HOUSE OF COMMONS; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

The House of Commons offers a Business Administration Apprenticeship, providing training and practical experience over 18 months. The role involves scheduling, staffing, and administrative tasks while promoting inclusivity and communication skills. Join a dynamic team supporting the UK's democratic system.

Benefits

30 days' annual leave

Civil Service pension with 27% employer contribution

Access to training and development

Flexible working

Interest free season ticket loan

Bicycle loan

Qualifications

• Demonstrate good communication skills with attention to detail.
• Work inclusively within a team and accept feedback.
• Plan workload to meet deadlines and seek support when needed.

Responsibilities

• Schedule the parliamentary day on the HRS (Hansard Reporting Suite).
• Help produce and amend staffing rotas and monitor attendance.
• Maintain departmental files and respond to queries from the public.

Skills

Good written and oral communication skills

Ability to work inclusively and flexibly

Ability to plan own workload

Ability to use Microsoft Office suite

Education

Level 3 Business Administration Apprenticeship

Job description

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Chamber and Participation Team supports the business of the House and its Committees. The Official Report (Hansard), which sits within the Chamber and Participation Team produces the overnight and digital production of proceedings in the House and Committees.

The Role

As part of this role you will undertake a Business Administration Apprenticeship at Level 3. This is the academic equivalent of two A-levels. You will be enrolled onto the apprenticeship shortly after you join and it will typically take 18 months to complete. You will complete training for 20% of your time, including from an apprenticeship training provider. More information on the apprenticeship can be found here:Business administrator / Institute for Apprenticeships and Technical Education

Some of the responsibilities for this role include:

• Scheduling the parliamentary day on the HRS (Hansard Reporting Suite).
• Helping produce and amend staffing rotas as required; helping monitor reporter attendance and ensure cover for absence.
• Scanning Members' notes and briefs and making them available to all who need them.
• Maintaining departmental files, records and reference documents.
• Answering telephone and e-mail queries from members of the public, Members, Government Departments and Departments of the House. Monitor and maintain email inboxes.

Skills and Experience

Use the "Skills and Experience Criterion" section of the JD for this.

To be successful in this role you will demonstrate:

• Good written and oral communication skills, with the ability to express information in a clear manner with good attention to detail.
• Ability to work inclusively and flexibly within a team, recognizes the important of diversity and inclusion, positively accepts constructive feedback and acts on advice given.
• Ability to plan own workload to achieve deadlines. Recognises when additional support is needed to achieve tasks and knows when to seek support.
• Ability to use Microsoft Office suite, including Word, excel and Outlook. Also has the capability to learn new IT skills, including internal systems.

Next Steps and Additional Information

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria1-3 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Please note, we may close this vacancy early if we receive a high volume of applications.

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