Apprentice Administration Assistant Level 3

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare is looking for enthusiastic individuals to join their Occupational Health Apprenticeship as Business Administrators. This exciting role offers a unique opportunity to support a dedicated team in a leading teaching hospital, assisting with comprehensive administration duties while receiving valuable training. You will play a crucial role in ensuring smooth operations across multiple sites in London, helping to maintain high standards of care and support for staff. If you're eager to learn and make a difference in a dynamic environment, this apprenticeship is perfect for you.

Qualifications

• Enthusiastic individuals to support a busy occupational health team.
• Comprehensive administration duties with training provided.

Responsibilities

• Handle patient and staff enquiries via phone, email, and in person.
• Provide reception services, including appointment scheduling and record maintenance.

Skills

Customer Service

Administration

Communication

Time Management

Education

Level 3 Business Administration

Job description

Job Description

Job overview

Occupational Health Apprenticeship Business Administrator at King's College Hospital NHS Foundation Trust. We seek enthusiastic individuals to support our busy and varied environment, assisting staff across our sites in London.

You will join a dedicated team committed to caring for staff who care for patients. The role involves comprehensive administration duties supporting the occupational health team, with training provided. The successful candidate will work across Denmark Hill and Orpington Hospital sites.

Apprenticeship Details: Level 3 Business Administration, fixed term up to 24 months.

Main duties

• Handle patient and staff enquiries via phone, email, and in person, ensuring prompt and polite responses, and directing clinical questions appropriately.
• Provide reception services for clinics, including patient greeting, appointment scheduling, informing about delays, and maintaining accurate records.
• Manage appointment systems, ensuring documentation is available and appointments are accurately recorded, liaising with staff and external clients.
• Monitor appointment waiting times, alerting the team to issues, and produce daily clinic appointment sheets.
• Ensure patient registration is accurate and record attendance on the system.
• Maintain filing systems and handle paperwork related to appointments.

About our organization

King’s College Hospital NHS Foundation Trust is a leading teaching hospital in the UK, serving over 15,000 staff across five sites. Our strategy, 'Strong Roots, Global Reach,' aims for excellence in care, research, and education, fostering diversity, equality, and inclusion. We are committed to sustainable healthcare and environmental responsibility, with net zero carbon targets set for 2040 and 2045.