Patient Records & Appointment Admin Coordinator

NHS Jobs; Crewe; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Jobs seeks a Medical Records Clerical Officer in the Library to support patient administration through accurate handling of health records and a confidential service to patients. The role involves desk-based tasks across reception, appointments and library management within the Medical Records department.

Successful candidates will demonstrate excellent communication, customer service experience, and strong organisational and computer skills, with flexibility to assist across teams during

Qualifications

• Excellent communication skills.
• Customer service experience.
• Computer literacy.
• Self-motivation.
• Good organisational skills.

Responsibilities

• Book outpatient appointments and manage waiting lists.
• Greet patients at reception and verify key patient information.
• Communicate with patients or carers via call centre and assist with rebooking appointments.
• Library duties including storage, retrieval and management of patient health records and ensuring confidentiality.

Skills

Customer service

Communication

Computer literacy

Organisation

Tools

Patient administration system

Job description

NHS Jobs seeks a Medical Records Clerical Officer in the Library to support patient administration through accurate handling of health records and a confidential service to patients. The role involves desk-based tasks across reception, appointments and library management within the Medical Records department.

Successful candidates will demonstrate excellent communication, customer service experience, and strong organisational and computer skills, with flexibility to assist across teams during