Mental Health Admin Manager - Urgent Emergency Care

Midlands Partnership NHS Foundation Trust; Stafford; On-site; GBP 42,000 - 52,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking an experienced Mental Health Admin Manager to oversee the Urgent and Emergency Care administration function in South Staffordshire. The post requires day-to-day line management, staff development, recruitment and quality assurance across multiple teams and locations.

The role is full-time, based in Stafford with travel to other sites within the area. The post holder must be able to lead, prioritise and develop processes to deliver a

Qualifications

• Degree-level qualification or equivalent experience.
• Experience of line managing staff and supervising teams.
• Strong ICT skills including Microsoft Office and NHS systems.
• Experience with data analysis and reporting.
• Knowledge of NHS policies and procedures including Healthroster and RiO.

Responsibilities

• Provide day-to-day line management to admin staff and oversee recruitment, absence management and quality assurance.
• Lead service/process improvement and ensure high-quality administrative support across Urgent and Emergency Care.
• Coordinate training needs and ensure adequate cover and workload planning.
• Support staff development and implement performance management and appraisal processes.
• Maintain effective communication with stakeholders and manage multiple priorities.

Skills

Communication

Interpersonal skills

Autonomy

RiO knowledge

Data analysis

NHS systems

Microsoft Office

Education

Degree-level qualification

Tools

RiO

ESR

Healthroster

Job description

Midlands Partnership NHS Foundation Trust

Mental Health Admin Manager - Urgent Emergency Care

The closing date is 06 November 2026

This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We are looking for a highly motivated, experienced and proactive Manager to work across the Urgent, Emergency Care Administration Function in South Staffordshire. Admin staff are based in our Mental Health In-patient Wards, Liaison Teams, Crisis Team and Access across South Staffs.

The post holder will be responsible for the day-to-day line management of a team of admin staff including supporting staff development, human resource elements, recruitment, absence management, quality assurance, and service/process improvement. The post holder will be responsible for motivating the team and ensuring a high-quality administrative service is provided.

The post is full time, Monday to Friday. Based in Stafford but requires the ability to travel to other locations within the area (eg Lichfield or Burton-on-Trent).

Main duties of the job

1. To ensure the provision of administrative functions to the highest possible standard for Urgent Emergency Care Mental Health services across South Staffordshire.

2. To provide effective line management and professional leadership to all designated staff reporting directly to the Operational Lead for Business & Administration; providing supervision, appraisal and personal development plans, annual leave, sickness absence management, recording and monitoring via relevant trust systems (such as Healthroster, EOL), disciplinary, grievance and performance management and recruitment of administrative/business support staff in line with Trust Policies and Procedures.

3. Empower administrators to:

Support the services/teams in providing an efficient and effective high-quality administrative service using appropriate software packages, working to strict timescales, high standard of accuracy and following Trust communication standards and guidelines.

4. Ensure adequate cover arrangements are in place to ensure service is delivered

5. Identify and co-ordinate administrative training needs.

6. High degree of autonomy to organise and plan a demanding workload and manage conflicting priorities in order to meet deadlines and requirements of the post.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

This is a new role which is likely to be busy, varied and challenging. The post holder must have excellent communication and interpersonal skills with a comprehensive knowledge and understanding of administrative procedures with the ability to analyse, prioritise workflow patterns and manage staff, as well as working flexibly in an environment where demands and priorities change quickly. The role requires confident, considered decision making and personal resilience. Quality and customer service are a focus in this role. Excellent computer literacy skills are needed and an in-depth knowledge/experience of working in the NHS is an advantage. The post holder must have the ability to work calmly under pressure and have an open and collaborative approach to their work.

If this role appeals to you and you would like an informal chat or to ask any questions, please contact Jane Talbot, Operational Lead for Business Administration on 07973 735769 or by [e-mail]

Qualifications and Training

• Degree level qualification or demonstrate equivalent experience, skill and knowledge as outlined

Experience

• Experience of line managing staff including previous supervisory experience
• Experience of planning, organising and scheduling activities of self and team in a pressured working environment with changing priorities
• Evidence of understanding, producing and analysing complex data sets or information
• Experience of electronic diary management and operating a bring forward system
• Able to produce documents, reports to high standards and to meet deadlines
• Previous NHS experience

Skills, Knowledge & Abilities

• Specialist knowledge and practical experience of using Microsoft Office applications
• Excellent organisational skills, including the ability to prioritise, forward plan, operate to deadlines and to design modern office administration systems
• Ability to work autonomously, prioritise own workload and that of others and act on own initiative and without direct supervision
• Demonstrate an in-depth knowledge of Patient Clinical System (RiO), external and internal key performance indicators and clinical processes
• Demonstrate relevant/appropriate analytical and problem solving skills
• Excellent communication and interpersonal skills with the ability to maintain professional relationships with all levels of staff
• Knowledge of data protection legislation
• Knowledge of various NHS electronic systems e.g. ESR, Healthroster

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust