Receptionist Urgent Treatment Centre

Midlands Partnership NHS Foundation Trust; Burslem; On-site; GBP 18,000 - 24,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking a receptionist for the Walk in Centre and Minor Injuries Unit. The role involves registering patients, handling queries, and providing confidential reception and administrative support across the 7am-10pm service.

The position requires proven front-desk experience, NHS systems proficiency, and Level 2 English/Maths qualifications. Training and ongoing development are available within our 9,000-strong team across Staffordshire and surrounding

Qualifications

• Proven experience of working in a face-to-face reception environment.
• NVQ I or II or its equivalent in Customer Care.
• Level 2 functional skills in English and Mathematics.
• Proficient use of Microsoft Word and Excel.

Responsibilities

• Provide high quality reception and administrative services for patients and visitors.
• Register patients on arrival and direct to appropriate services.
• Handle telephone enquiries professionally and accurately.
• Use hospital systems (CareFlow, iPortal, Spine, WASP).
• Maintain accurate paper/electronic records and report issues promptly.
• Direct patients to other departments as needed and support new starters.
• Ensure waiting areas are clean and equipment is used safely.

Skills

Reception experience

Microsoft Office

English level 2

Education

Level 2 English

Level 2 Mathematics

NVQ in Customer Care

Tools

CareFlow

iPortal

Spine

WASP

Job description

Midlands Partnership NHS Foundation Trust

Receptionist Urgent Treatment Centre

The closing date is 04 November 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We are seeking a receptionist within the urgent treatment centre to provide a high quality, confidential and comprehensive reception and administrative service for patients and visitors attending the Walk in Centre and Minor injuries Unit, supporting them with any queries.

Nature of the Service

The Walk in Centre and Minor Injuries Unit provide a Minor Injuries/Minor illnesses service operating 365 days a year 7am-10pm.

Main duties of the job

Registering patients upon arrival in a timely manner, being the first point of contact for our patients.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

To provide a high quality, comprehensive reception services for service users

Booking patients into the Centre (directing to kiosk booking system if appropriate)

Dealing with telephone enquiries professionally and redirecting appropriately (111 etc.) and communicating what services we offer

Photocopying/faxing documents/notes when required

Ensure accurate records are kept paper or electronic

To use the Hospital systems (CareFlow, iPortal, Spine, WASP etc.)

To undertake filing, extracting notes and other documentation as required or requested

Directing patients to other departments within the hospital when required

Effective communication to understand and overcome barriers when dealing with the public

To ensure that standards are maintained and Trust policies are adhered to

To escalate any queries to the Office Manager

To receive supervision and complete work delegated by the Office Manager

To check that the waiting room and kiosk foyer area are always clean and tidy and reporting any issues in a timely manner

Responsible for safe use of equipment and reporting any maintenance issues

To collect prescription charges as and when required

To support new starters in demonstrating routine reception activities and processes

To complete staff surveys as and when required

To book appointments for patients to the Hand & Fracture Clinic and Central Treatment Suite

To scan referrals through to the Ear, Nose and Throat (ENT) Department

Person Specification

Experience

• Proven experience of working in a face-to-face reception environment
• Level 2 functional skills or equivalent in English and Mathematics
• Previous reception experience within a healthcare setting
• NVQ I or II or its equivalent in Customer Care.

Skills

• Standard in the use of Microsoft office: Word, Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust