Administrative Assistant (Hire Desk)

King Lifting; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bonus

Holiday entitlement

Pension

Life assurance

Employee assistance

Benefits platform

Recognition programmes

Retail discounts

Career development

Job summary

King Lifting is recruiting an enthusiastic Administration Assistant for the busy Hire Desk in the General Cranes Division at West Drayton. This fully office-based role focuses on accurate administrative support and delivering excellent customer service.

Ideal candidates will have at least 2 years of admin experience, strong MS Office skills, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Minimum of 2 years' administrative experience.
• Strong working knowledge of the Microsoft Office suite.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to prioritise workloads and work effectively under pressure.
• Exceptional attention to detail and accuracy.
• Experience in a Hire Desk environment and/or crane hire or related industries is advantageous.

Responsibilities

• Delivering excellent customer service via telephone and email.
• Preparing customer quotations and drafting hire contracts.
• Working closely with Head Office to resolve invoice queries.
• Processing and inputting timesheets accurately within Company systems.
• Maintaining trackers and internal systems to ensure information is accurate, up-to-date and complete.
• Attending weekly review meetings to support the timely and accurate completion of invoicing.
• Providing general administrative support to the Hire Desk team.
• Supporting depot operations in relation to welfare, safety, working hours compliance and environmental, health and safety requirements.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Tools

Microsoft Office

Job description

Job Type: Permanent, Full-Time, Office-Based

About King Lifting

King Lifting is one of the UK's leading providers of crane hire, contract lifting, machinery movement, transport and storage solutions. Operating throughout the UK and Europe, we deliver safe, expert lifting services to both public and private sector clients.

Established over 40 years ago, we are a successful family-owned business with our headquarters in Bristol, home to our renowned Training Centre. Our continued success is built on the expertise, commitment and professionalism of our people. We recognise and reward dedication through career development opportunities, ongoing training, and a comprehensive benefits package.

The Opportunity

We are looking for an enthusiastic, organised and detail-focused Administration Assistant to join our busy Hire Desk within our General Cranes Division at West Drayton.

As an integral member of the team, you will provide administrative support to the Hire Desk, helping to ensure the smooth day-to-day operation of one of our largest and busiest depots. This role offers variety, responsibility and the opportunity to make a real impact, making it ideal for someone who enjoys working in a fast-paced environment and thrives on delivering excellent customer service.

This role presents a rewarding challenge, offering genuine opportunities for professional development and progression within the business.

Key Responsibilities

• Delivering excellent customer service via telephone and email.
• Preparing customer quotations and drafting hire contracts.
• Working closely with Head Office to resolve invoice queries.
• Processing and inputting timesheets accurately within Company systems.
• Maintaining trackers and internal systems to ensure information is accurate, up-to-date and complete.
• Attending weekly review meetings to support the timely and accurate completion of invoicing.
• Providing general administrative support to the Hire Desk team.
• Supporting depot operations in relation to welfare, safety, working hours compliance and environmental, health and safety requirements.

About You

To be successful in this role, you will have:

• The right to live and work in the UK
• A minimum of 2 years' administrative experience.
• Strong working knowledge of the Microsoft Office suite.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• The ability to prioritise workloads and work effectively under pressure.
• Exceptional attention to detail and accuracy.
• Previous experience working within a Hire Desk environment and/or the crane hire, construction, plant hire or related industries would be an advantage.

This is a fully office-based position; therefore, applicants must live within a reasonable daily commuting distance of West Drayton.

What We Offer

In return for your commitment and hard work, we offer:

Competitive salary and benefits

Quarterly depot performance bonus

Generous holiday entitlement

Company pension scheme

Life assurance cover

Employee Assistance Programme

Flexible Benefits Platform with a generous monthly company contribution

Reward and recognition programmes.

Access to retail discount and savings schemes.

Career development and progression opportunities.

Applicants must have the legal right to live and work in the UK. Applications from candidates who do not have the right to work in the UK will not be considered.

King Lifting is proud to be an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated with dignity, fairness and respect.