Administrative Assistant

Confidential; Tewkesbury; On-site; GBP 18,000 - 20,000; Part time

Job summary

Prospectus is supporting a leading national children's charity to recruit an Administrative Assistant for the Youth Support Service at the Tewkesbury Youth Hub. This on-site, part-time role involves handling front-desk enquiries, coordinating meetings, and providing comprehensive admin support across frontline services.

The successful candidate will have recent admin experience in a charitable setting, strong IT skills, and a proactive, confidentiality-conscious approach to working with young

Qualifications

• Recent, relevant administrative or office management experience, ideally in a charity/not-for-profit.
• Excellent organisational skills with ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, both written and verbal, with audiences including the public.
• Proactive and adaptable; able to work independently and as part of a team.
• Strong attention to detail and a completer-finisher mindset.
• Advanced IT skills including Outlook, Word and Excel, with experience using databases and reporting systems.
• Ability to maintain confidentiality and handle sensitive information with data privacy awareness.

Responsibilities

• Provide efficient administrative support to Service Managers, Youth Workers and external partners.
• Be the first point of contact at the Youth Hub, delivering a welcoming, professional experience.
• Manage incoming telephone, email and in-person enquiries.
• Coordinate meetings, diaries and service administration activities.
• Maintain accurate records, databases and electronic filing systems.
• Assist with preparing and distributing reports, meeting papers and correspondence.
• Assist with monitoring expenditure, processing invoices and financial administration.
• Order and manage office supplies to support hub operations.
• Ensure confidentiality and compliance when handling sensitive information.
• Provide general administrative support across the Youth Support Service.

Skills

Administrative experience

Organised

Communication skills

Confidentiality

Attention to detail

Tools

Outlook

Word

Excel

Databases & reporting

Job description

Location: Cheltenham or Tewkesbury, Gloucestershire
Contract: Temporary, 2 to 3 months
Hours: Part-time, 21 hours over 3 days per week
Pay: £14.34 per hour (+ £1.73 holiday pay)
Start Date: ASAP

Prospectus is delighted to be supporting a leading national children's charity in the search for a temporary Administrative Assistant to join their Youth Support Service. Please note that due to the access to vulnerable young people and their data, this role is subject to a basic DBS check and five years' reference checks. This is a fully on-site position based at Tewkesbury Youth Hub.

This is an excellent opportunity for an organised and proactive administrator to support a busy frontline service that works with young people, families and partner organisations across the local community. The successful candidate will play a key role in ensuring the smooth day-to-day running of the service, providing high-quality administrative support and acting as a welcoming first point of contact for visitors and stakeholders.

Key Responsibilities

• Provide efficient and effective administrative support to Service Managers, Youth Workers and external partners.
• Act as the first point of contact at the Youth Hub, delivering a welcoming, professional and supportive experience.
• Manage incoming telephone, email and in-person enquiries.
• Coordinate meetings, diaries and service administration activities.
• Maintain accurate records, databases and electronic filing systems.
• Support the preparation and distribution of reports, meeting papers and correspondence.
• Assist with monitoring expenditure, processing invoices and financial administration.
• Order and manage office supplies and support the smooth operation of the hub.
• Ensure confidentiality and compliance when handling sensitive information.
• Provide general administrative support across the wider Youth Support Service.

Key Requirements

• Recent, relevant experience in an administrative or office management position, ideally within a charitable or not-for-profit organisation, with knowledge of youth, family, or care services.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, both written and verbal, with confidence dealing with a wide range of different audiences and stakeholders, including the public.
• Proactive and adaptable approach with the ability to work independently and as part of a team.
• Strong attention to detail and a completer-finisher mindset.
• Advanced IT skills including Outlook, Word and Excel, with experience using databases and reporting systems.
• Ability to maintain confidentiality and handle sensitive information appropriately, with consideration of data privacy.

At Prospectus, we believe recruitment should be human-led and we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. While AI may be used to support our administrative process, all applications are reviewed by people and all hiring decisions are made by experienced recruiters.