Administrator Level 2

Gloucestershire County Council; Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible and agile working

25.5 days annual leave rising to 30.5

LGPS

EAP (Employee Assistance Programme)

Cycle to Work

Gloucestershire Salary Sacrifice Green

Networking opportunities

Job summary

Gloucestershire County Council is seeking an enthusiastic Administrator to join our busy Education Business Support Team (EBST) within Children's Services in Gloucester. You will support multiple operational teams by coordinating meetings, minuting discussions, and following up actions, while delivering high-quality customer service to schools, parents, and partners.

The role requires strong digital literacy with Office 365, CRM systems and related tools, and the ability to stay calm under

Qualifications

• Experience of attending and minuting multi-agency meetings and panels.
• Ability to extract and complete follow-up actions for cases.
• Strong interpersonal and communication skills to liaise with schools, parents and partners.
• A high standard of digital literacy, specifically using Office 365 and CRM systems.

Responsibilities

• Provide high-quality business support to Education Directorate teams.
• Coordinate statutory panels and maintain information systems.
• Respond to complex queries from internal and external customers.
• Liaise with schools, parents and partners to signpost customers.

Skills

Minuting meetings

Multi-agency coordination

Customer service

Digital literacy

Tools

Office 365

CRM

Umbraco

Capita

Liquid Logic

Jadu

Job description

Gloucestershire County Council is seeking an enthusiastic Administrator to join our busy Education Business Support Team (EBST) within Children's Services. We are a thriving, supportive and inclusive team that prides itself on its ability to work closely with, and provide business support services to, a range of operational teams within the Education Directorate. In this role, you will be the backbone of our operations, working as part of a collaborative team and liaising with a range of internal and external customers and partners to provide high-quality business support. From managing statutory panel meetings and maintaining critical school and information systems to responding to complex queries, your day-to-day efforts will ensure that frontline educational services run seamlessly. The post is based in Shire Hall, Gloucester, however, this group of administrators also works together from the Cheltenham office once a week where the service area they support is based and holds their team meetings.

Are you an organised, proactive, professional and looking to make a meaningful difference to the education landscape in Gloucestershire?, What we are looking for: We are looking for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service. The ideal candidate will have: Experience of attending and minuting multi-agency meetings and panels, extracting and completing follow up actions for cases both virtually and in person. Strong foundational experience, working collaboratively to provide continuous business support across a range of local and statutory processes within a large team. Excellent interpersonal and communication skills to liaise with schools, parents and partners and signpost customers. A high standard of digital literacy, specifically using Office 365 programs, CRMs, Umbraco, Capita, Liquid Logic, Jadu. The ability to stay calm under pressure, prioritise conflicting demands with your colleagues, and meet statutory deadlines. The desire to improve processes using digital innovation and tools., The council is not currently able to offer sponsorship in this role. Candidates will need to have a right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer. / The council will consider sponsorship for this role, in line with Home Office regulations and subject to satisfactory pre-employment checks. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase IO days of additional leave per year (pro rata for part- time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network