Administrative Assistant

Hampshire County Council; England; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health Assured

Employee Assistance

LGPS

Annual Leave

Sick Pay

Job summary

Hampshire County Council invites applications for an Administrative Assistant within the Children and Families Volunteers service. You will provide high-quality administration, support our volunteers and communicate with families and young people to help the service run smoothly.

Join a dedicated team delivering important safeguarding and volunteering support across Hampshire. The role includes recruitment coordination, diary management, and contributing to newsletters while ensuring

Qualifications

• Experience in administration and coordinating multiple tasks.
• Excellent communication and customer-service mindset.
• Knowledge and experience of safeguarding.
• Ability to manage a varied workload and meet deadlines.
• Discretion and confidentiality handling sensitive information.

Responsibilities

• Support the recruitment and onboarding of new volunteers, including DBS checks and maintaining the volunteer database.
• Promote volunteering opportunities and liaise with volunteer centres and partners.
• Provide a responsive point of contact for volunteers and families by phone and email.
• Administer the Return from Missing Conversations service and record information in the case management system.
• Process expenses, coordinate training and provide reminders for out-of-hours visits.
• Organise team meetings, take minutes, and support service communications.
• Contribute to the volunteer newsletter and gather feedback from users.

Skills

Communication

Customer service

Organisational skills

Attention to detail

Safeguarding knowledge

Tools

MS Word

MS Excel

Outlook

Job description

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Administrative Assistant

Job Reference:HCC625071
Salary Range: £26,018 - £27,111 per annum
Work Location: Hampshire - countywide
Hours per week: 37
Contract Type: Temporary until March 2028
Closing Date: 11 October 2026
Interview Date: 22 October 2026

Early applications are encouraged as we may close the advert ahead of the stated closing date.

The Role:

Children and Families Volunteers is a volunteering service within Children’s Services at Hampshire County Council. Our dedicated team of around 200 volunteers supports children, young people and families across Hampshire, providing valuable help when it is needed most.

Joining our volunteering service as an Administrative Assistant, you’ll play a key role in supporting our volunteers and helping our service continue to grow. You’ll be at the heart of the team, providing high-quality administration, communicating regularly with volunteers, families and young people, and helping to ensure our services run smoothly.

What you’ll do:

No two days will be exactly the same. Working closely with our Volunteer Coordinators and wider team, you’ll:

• Support the recruitment and onboarding of new volunteers, including administering DBS checks, references and relevant documentation and maintaining the volunteer database.
• Promote volunteering opportunities and liaise with volunteer centres, community organisations and other partners.
• Provide a responsive point of contact for volunteers and other enquiries by phone and email, including monitoring shared inboxes, covering our duty phone line and helping with general queries.
• Administer the Return from Missing Conversations service, contacting young people and families, coordinating conversations with volunteers and accurately recording information on the case management system.
• Support the day-to-day administration of our volunteer service, including processing expenses, coordinating training and providing information and reminders relating to out-of-hours visits.
• Organise team meetings and supervision sessions, including coordinating arrangements and taking accurate minutes.
• Support communications and service improvement, including helping to produce the volunteer newsletter and gathering feedback from children, young people and families.

What we’re looking for:

You’ll be a confident, approachable and customer focused administrator who enjoys working with people and takes pride in providing a great service. With excellent attention to detail, you’ll be comfortable managing a varied workload and adapting your priorities when needed.

You’ll bring:

• Strong communication skills and the confidence to communicate effectively with people at all levels, including volunteers, young people and families.
• Good IT skills, with knowledge of Microsoft Word, Excel and Outlook and the confidence to learn and use different systems.
• Knowledge and experience of safeguarding.
• Experience of delivering excellent customer service.
• Strong organisational skills, with the ability to plan your own workload, meet deadlines and work on your own initiative with limited supervision.
• A flexible and positive approach to changing priorities and requirements.
• The ability to work accurately, pay close attention to detail and maintain confidentiality when handling sensitive information.

Take a look at our Candidate Pack for more information about the Administrative Assistant role, team and our values.The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Become part of a service with a clear purpose. Your administration and support will help our volunteers to focus on what they do best: making a positive difference to children, young people and families across Hampshire.
• Join a dedicated team where your organisation, communication and customer-service skills will have a genuine impact.
• Enjoy a rewarding role that offers plenty of variety, giving you the opportunity to work with volunteers, colleagues, partner organisations and the people who use our services.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include: Volunteering Services Assistant, Senior Volunteering Services Assistant, Volunteer Services Administrator, Volunteer Services Coordinator, Volunteer Support Officer, Business Support Assistant, Administrative Assistant, Administrative Coordinator, Admin Assistant, Support Service Coordinator.

Travel Requirements:

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.