Administration Team Lead (Internal)

Axis CLC Group; Greater London; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Up to £34,000 salary (experience-based

Performance bonus

Pension scheme

Life assurance

Holiday entitlement + bank holidays

Perkbox benefits

GP wellbeing services

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC Group is seeking an experienced Administration Team Leader to join its Repairs & Maintenance Division. The role reports to the Contract Manager and leads a team of administrators supporting responsive and communal repairs, ensuring efficient processes, accuracy and a customer-focused approach.

You will drive continuous improvement, participate in recruitment and training, and support contract performance through robust administrative activities and KPI reporting.

Qualifications

• Experience leading an administration team within a similar sector.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent written and verbal communication with a customer-focused approach.
• Proactive, solutions-driven mindset with attention to detail.

Responsibilities

• Provide day-to-day leadership and supervision to administrative staff.
• Allocate workloads and maintain service levels.
• Conduct regular team meetings and performance reviews.
• Manage annual leave, sickness and absences per procedures.
• Support recruitment, onboarding and training of new team members.
• Monitor quality, accuracy and performance and identify improvements.
• Oversee repairs and communal repairs mailboxes and ensure timely responses.
• Record job updates, notes, orders and completions in company systems.
• Assist with reporting, KPI tracking and business insights.
• Build relationships with residents, clients and subcontractors.
• Organise team meetings and office logistics.

Skills

Team leadership

Administration

Organisational skills

Communication

Customer service

Tools

Microsoft Office

Job management systems

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role

We are looking to recruit an experienced Administration Team Leader to join our Repairs & Maintenance Division.

Reporting to the Contract Manager, this role is responsible for leading, managing and developing a team of administrators supporting responsive and communal repairs. You will play a key role in ensuring administrative processes are efficient, accurate and customer focused, while supporting operational delivery, contractual compliance and KPI performance.

This is an excellent opportunity for a motivated leader with experience within repairs, maintenance or property services who enjoys developing teams, driving continuous improvement and delivering outstanding customer service.

What You’ll Deliver

• Provide day-to-day leadership, guidance and supervision to a team of administrators.
• Allocate workloads effectively, ensuring priorities are clear and service levels are maintained.
• Hold regular team meetings and one-to-one reviews to support performance, wellbeing and professional development.
• Manage annual leave, sickness and absence in line with company procedures.
• Support recruitment, onboarding and training of new team members.
• Monitor quality, accuracy and performance across the administration function and identify opportunities for improvement.
• Address performance and conduct issues appropriately, escalating where required.
• Oversee repairs and communal repairs mailboxes, ensuring enquiries are actioned promptly and accurately.
• Ensure job updates, notes, follow-on orders and completions are recorded correctly within company systems.
• Support supervisors and operational teams with reporting and administrative activities.
• Maintain contract registers, trackers and supporting documentation.
• Support work in progress (WIP) management and contract performance.
• Process orders and prepare client invoices using company systems.
• Assist with monitoring contractual KPIs and producing performance reports.
• Act as an escalation point for complex administrative and customer queries.
• Build effective relationships with residents, clients, subcontractors and internal stakeholders.
• Attend operational and contract meetings and communicate key information back to the team.
• Ensure compliance with company policies, procedures and contractual requirements.
• Maintain accurate audit trails and records for compliance and reporting purposes.
• Support contract social value commitments and sustainability initiatives.
• Oversee office IT requirements, liaising with IT support where necessary.
• Organise team meetings, events and office logistics.

About You

• Previous experience leading, supervising or mentoring an administration team.
• Experience working within the property maintenance, repairs or housing sector.
• Strong understanding of repairs terminology, service delivery and performance KPIs.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Customer-focused approach with the ability to remain calm under pressure.
• High levels of accuracy and attention to detail.
• Confident using Microsoft Office applications and job management systems.
• Proactive and solutions-focused mindset.
• Ability to build positive relationships across operational and administrative teams.
• Strong work ethic with a commitment to delivering excellent service.

What We Offer

• Up to £34,000 depending on experience plus performance related bonus
• Full-time, permanent position
• Pension scheme and life assurance
• Holiday entitlement plus bank holidays
• Perkbox benefits including discounts, perks and wellbeing support
• 24/7 GP referral and wellbeing services
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Learning, development and progression opportunities across Axis CLC

Why Axis?

Joining Axis means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.