Administration Support

NHS Professionals; Devon and Torbay; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support from NHSP

Multi-locational opportunities

My Bank shift portal access

Training and development opportunities

Holiday allowance accrual

Job summary

NHS Professionals is seeking an Administration Support for 35 hours per week at Royal Devon & Exeter Hospital, Wonford, Exeter. The role spans reception duties and wider administrative tasks within the Childcare Services Department, including payroll and funding administration.

You will be the first point of contact for parents and visitors, supporting a busy nursery environment while maintaining confidentiality and efficient service delivery. The position is a fixed-term contract for six months.

Qualifications

• Strong administrative and data entry skills.
• Good IT knowledge including Microsoft Office.
• Customer service experience beneficial.
• Excellent attention to detail and accuracy.
• Ability to manage high volumes of data efficiently.

Responsibilities

• Provide professional receptionist and administration services.
• Create a welcoming reception for service users (parents, children, visitors).
• Liaise with internal and external customers and service users.
• Support departmental financial and administrative processes (procurement, funding claims, payroll, salary sacrifice, invoicing, childcare vouchers, Early Years Funding).
• Maintain confidentiality and follow NHS policies and standards.
• Monitor inbox and process bookings for the onsite Nursery.
• Develop good working relationships within the team.
• Ensure service experience remains positive and confidential.

Skills

Admin & Data Entry

IT Knowledge

Customer Service

Attention to Detail

Data Management

Tools

MS Office

Job description

Job Title: Administartion Support

Trust Location: Royal Devon University Healthcare NHS FT

Location: Royal Devon & Exeter Hospital (Wonford), Barrack Road, Exeter EX2 5DW

Hours: 35 hours per week

Working Pattern: 35 Hours, Flexible, Monday- Friday (i.e. 08:00-15:30 / 08:30-16:00)

Duration: 6 Months

Key Duties and Responsibilities:

• Provide a high quality, professional receptionist and administration services to First Steps Nursery in accordance with Trust policies and standards relating to confidentiality and customer care, to ensure that streamlined, efficient and accurate administration processes and procedures are adhered to.
• To create a professional and welcoming reception to our service users, being the first point of contact for our parents, children and visitors.
• Working as part of the Childcare Services Department, liaising with internal and external customers and service users.
• Support departmental financial and administrative processes, including procurement, funding claims, payroll and salary sacrifice administration, invoicing, childcare voucher schemes, Early Years Funding, and the provision of accurate financial information to support operational and regulatory compliance.
• Based in a secure Reception area, as the first point of contact for service users, use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others user communication difficulties.
• Communicate internally with a range of departments.
• Support with all administrative duties in relation to the onsite Nursery including, but not limited to, monitoring inbox, processing bookings, investigating and logging child attendance/absences.
• Develop and maintain good working relationships by being, flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.
• As applicable, ensure the service experience is positive and service user confidentiality is maintained at all times. Consistently practice the confidentiality processes of the nursery ensuring that an accurate record is kept and all appropriate documentation/information is recorded and passed to the appropriate person.
• Treat users of the service, colleagues etc, with respect, dignity, courtesy and in accordance with the Trust s Values & Behaviours.
• Deliver excellent levels of service by regularly assessing, problem solving, evaluating and reporting to the Finance and Administration Services Manager, in a timely and proactive manner when these standards have not been met, enabling appropriate action to be taken. Implement planned actions in response, communicating changes as appropriate.
• Build and sustain effective communications to ensure good team working and collaborative. working practices. Disseminate knowledge, and information to those who need to know.
• Strictly monitoring access to the facilities in line with the Nursery s policies and procedures.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience:

• Strong administrative and data entry skills
• Good IT knowledge, including Microsoft Office
• Customer Service
• Excellent attention to detail and accuracy
• Ability to manage a high volume of data efficiently

System Knowledge MS Office package

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates - work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your My Bank shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.