Administration Services Lead - Front of House & A&E

NHS Scotland; Dumfries; On-site; GBP 34,000 - 52,000; Full time

Job summary

NHS Dumfries and Galloway is seeking an experienced Administration Services Co-ordinator to lead and support Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate.

You will coach Team Leaders, manage performance and attendance, and drive continuous service improvement while ensuring safe staffing and a positive, high-performing culture across the administration teams.

Qualifications

• Significant people management experience (minimum 3 years).
• Proven ability to lead, motivate and develop teams.
• Experience managing performance, attendance and employee relations matters.
• Excellent communication and relationship-building skills.
• Resilient, organised and confident under pressure.
• A proactive approach to problem-solving and service improvement.
• Strong IT and organisational skills.
• Professionalism, integrity and discretion.

Responsibilities

• Lead and develop people.
• Coach and support Team Leaders and staff, manage performance, attendance and wellbeing, and help create a positive, high-performing culture.
• Ensure services are safely staffed, operational challenges are managed effectively, and patients receive the best possible experience.
• Lead improvement initiatives, implement new ways of working and help shape the future of administration services.
• Act as deputy to the Administration Services Manager, providing leadership and support across a range of operational and workforce matters.

Skills

People management

Team leadership

Performance management

Communication skills

Problem solving

IT skills

Organisational skills

Professionalism

Discretion

Job description

NHS Dumfries and Galloway is seeking an experienced Administration Services Co-ordinator to lead and support Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate.

You will coach Team Leaders, manage performance and attendance, and drive continuous service improvement while ensuring safe staffing and a positive, high-performing culture across the administration teams.