258314 Administration Services Co-ordinator

NHS National Services Scotland; Dumfries; On-site; GBP 26,000 - 32,000; Full time

Job summary

NHS Dumfries and Galloway is seeking an Administration Services Co-ordinator to lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate.

You will mentor Team Leaders, manage performance, and drive service delivery while maintaining a positive, high-performing culture and focus on continuous improvement.

Qualifications

• Significant people management experience (minimum 3 years).
• Proven ability to lead, motivate and develop teams.
• Experience managing performance, attendance and employee relations matters.
• Excellent communication and relationship-building skills.
• Resilient, organised and confident under pressure.
• A proactive approach to problem-solving and service improvement.
• Strong IT and organisational skills.
• Professionalism, integrity and discretion.

Responsibilities

• Lead and develop people across Front of House, A&E Reception and Secretarial Services.
• Coach and support Team Leaders and staff; manage performance, attendance and wellbeing.
• Drive service delivery to ensure staff are safely staffed and patients have a positive experience.
• Lead improvement initiatives and implement new ways of working in administration services.
• Act as deputy to the Administration Services Manager across operational and workforce matters.

Skills

People management

Team leadership

Performance management

Communication

Resilience

Problem solving

IT skills

Organisational skills

Professionalism

Job description

Lead People. Shape Services. Make a Difference

Exceptional patient care starts with exceptional leadership.

Are you an experienced people manager who thrives on developing teams, leading through change and delivering results? Do you enjoy working in a fast-paced environment where your leadership has a direct impact on staff, services and patients?
If so, we'd love to hear from you.

As an Administration Services Co-ordinator, you'll lead and support teams across Front of House, A&E Reception and Secretarial Services within the Acute & Diagnostic Directorate. This is a highly visible leadership role with a strong focus on people management, service performance and continuous improvement.

What You'll Do

• Lead and develop people
• Coach and support Team Leaders and staff, manage performance, appraisals, attendance and wellbeing, and help create a positive, high-performing culture.
• Drive service delivery
• Ensure services are safely staffed, operational challenges are managed effectively, and patients receive the best possible experience.
• Support change and improvement
• Lead improvement initiatives, implement new ways of working and help shape the future of administration services.
• Make key decisions
• Act as deputy to the Administration Services Manager, providing leadership and support across a range of operational and workforce matters.

What We're Looking For

• Significant people management experience (minimum 3 years)
• Proven ability to lead, motivate and develop teams
• Experience managing performance, attendance and employee relations matters
• Excellent communication and relationship-building skills
• Resilient, organised and confident under pressure
• A proactive approach to problem-solving and service improvement
• Strong IT and organisational skills
• Professionalism, integrity and discretion

Why Join Us?

• A rewarding leadership role with extensive people management responsibility
• The opportunity to influence services, develop staff and lead change
• Ongoing leadership and development opportunities
• Supportive management and colleagues
• The chance to make a real difference to patient care and staff experience

Additional Information

• Full support and mentorship provided by the Administration Services Manager
• PVG clearance required
• Shortlisted candidates will be invited to attend an in-person interview

If you're passionate about leading people, developing teams and delivering outstanding services, we'd love to hear from you.

For Informal Enquiries please contact Pauline Wells, Administration Services Manager at [e-mail]

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).